eVoiceReviews of evoice.com

Reply from eVoiceFeb 20, 2026

Hello Michael - Thank you for providing your feedback on our app, service, and support. We appreciate you taking the time to share your experience, as it helps us identify areas for improvement. We understand your concerns regarding the limitations in functionality of our app and service, as well as your perception of our support quality. We are continuously working to enhance our offerings and improve the overall customer experience. Your feedback will be shared with our development and support teams to inform future updates and training initiatives. We appreciate your understanding as we strive to meet your expectations.

Reply from eVoiceFeb 17, 2026

Hello Tammy - Thank you for bringing your concerns to our attention. We are deeply sorry to hear about the significant difficulties you have experienced with our VoIP phone system and the disruption it has caused to your agency's operations. We understand the frustration and inconvenience that system outages and unresolved issues can create. We take your feedback very seriously. The issues you have described, including system instability, difficulty in reaching effective support, and overall usability challenges, are not reflective of the service we aim to provide. We would like to investigate these issues thoroughly and take immediate steps to address them. Please use the Submit a Request form at www.evoice.com/contact. When using the form in addition to your contact details, please include code TP21726OS so we can easily locate your request.

Reply from eVoiceFeb 17, 2026

Hello Emin - Thank you for taking the time to share your feedback regarding your experience with the eVoice system and dashboard. We understand your frustration and sincerely apologize for the inconvenience you have experienced. We acknowledge your concerns regarding the dashboard's design and usability, as well as the difficulties you are encountering with editing greeting messages and managing basic account functions. We also appreciate you bringing to our attention the lack of clarity surrounding our support team's outreach. Please be assured that we take your feedback seriously. We are currently investigating the issues you have raised, including the error messages you are receiving and the outdated greeting message being played to your callers. We are also reviewing our support team's communication protocols to ensure clarity and purpose in all interactions. Our team has tried to reach you by phone, but we were unable to connect. To help us resolve this as quickly as possible, please check your email inbox, spam, and junk folders for our communication and reply to Ticket #1424107. We appreciate your cooperation.

Reply from eVoiceFeb 16, 2026

Hello Tola - Thank you for bringing this matter to our attention. We understand your concern regarding your phone number being flagged as "Scam" and potentially shared with other businesses, which you believe is inconsistent with the expectations of a business phone service. Please note that our platform does not currently offer outbound caller ID customization. As such, receiving carriers will label incoming calls from your eVoice number at their discretion, and we unfortunately have no control over this process. To mitigate the risk of misidentification, we recommend that you encourage your customers to save your number as your business name in their contacts. Additionally, you may register your business at freecallerregistry.com to potentially display your name on supported mobile networks. We apologize for any inconvenience this may cause. We are continuously evaluating our services and appreciate your feedback as we strive to improve our platform.

Reply from eVoiceFeb 13, 2026

Hello Mike - Thank you for taking the time to share your positive experience with our service. We are delighted to hear that you find it easy to use and of good quality. We continuously strive to provide user-friendly and high-quality services, and your feedback is greatly appreciated. We value your business and look forward to continuing to meet your needs.

Reply from eVoiceFeb 13, 2026

Hello Pierre - Thank you for the great feedback! We're so glad to hear you had a great experience with our customer service. Providing exceptional support is something we take pride in! Your concerns have been shared with our product team, and improvements are already underway. We appreciate your patience and are here to help with any issues in the meantime.

Reply from eVoiceFeb 10, 2026

Hello Steven - Thank you for taking the time to share your positive experience with our service. We are delighted to hear that you found it to be perfect. We strive to provide excellent service to all our customers, and your feedback is greatly appreciated. It is rewarding to know that we have met your expectations. We value your business and look forward to continuing to serve you in the future.

Reply from eVoiceFeb 10, 2026

Hello Best Lakeland Handyman - Thank you very much for your positive feedback. We are delighted to hear that you have experienced great all-around service and found our customer support staff to be friendly and helpful. We truly appreciate your recommendation and are committed to maintaining the high standards of service that you have come to expect. Your satisfaction is our top priority, and we are pleased to know that we have met your expectations. Thank you again for taking the time to share your experience. We value your business and look forward to continuing to serve you.