Excellent
Based on 267 reviews
ExaVault Cloud FTP4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A Secure Cloud FTP platform trusted by over 5,000 companies -- everyone from Adobe to Zillow. Our instant-setup Cloud FTP platform lets you create a hosted FTP server in just seconds. We have the tools to help you scale and automate your business file transfers with an API for integrations, audit logs for compliance, and enterprise-grade security. Remove barriers and software complications -- connect anything, anywhere. We've tested compatibility with thousands of third-party software products, from desktop applications like FileZilla to integration platform software like Boomi and Mulesoft. Our platform provides tons of capabilities including:- Full FTP, FTPS and SFTP support.- Detailed logs & granular user permissions. - Robust developer API. - Event-driven webhooks. - SSH key management. - And much more!Our web interface is perfect for both technical and non-technical users. Let us help you keep your files moving.
ExaVault Cloud FTP (exavault.com) has 267 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 5 reviews with 1 star · Clear filters
JB
Incredibly bad service. Historically used the platform and wanted to create a new account. Waited 2 weeks for a call to get a quote (after emailing asking for this). Get on the call and won't give me a quote and wants to book another call. Incredibly bad process flow - which is probably incredibly uncomfortable for the sales reps. Do better.
Piranha F.
The have been using ExaVault for some time and paying $20 per month. We were sent an email out of the blue recently saying that the annual subscription would now be $2,100! This is way beyond our budget and leaves us in a very difficult position, needing to restructure our IT, and our relationship with the 3rd parties at short notice. If this is how their customers are treated, they deserve 0 stars. I am trying to imaging what they would say to their providers if bills starting landing on their door mat with little notice and 500% increases in charges. We are small business with very low volume users, only transferring a few files a day, each nothing more than a csv file with a few lines of text. Very unimpressed.
Reply from ExaVault Cloud FTPJun 27, 2022
Hey Anthony, Thanks for the honest review. We are adjusting our focus toward businesses with critical file transfer needs and have made an intentional decision to discontinue our old pricing that was really intended for personal use. Our new pricing includes many new capabilities as well as a dramatically expanded support offering, which makes sense for most, but not all of our customers. I'm sorry that ExaVault is no longer a fit for you and we wish you the best.
Jonno
Exavault was great when it was $20 per month. Now they're going to charge me $3350 annually for the "essential" plan, a 1395% increase. For this price I can't even get a custom domain or unlimited transfers. What a joke
Reply from ExaVault Cloud FTPJun 27, 2022
Hey Jonno, Thanks for the honest review. We are adjusting our focus toward businesses with critical file transfer needs and have made an intentional decision to discontinue our old pricing that was really intended for personal use. Our new pricing includes many new capabilities as well as a dramatically expanded support offering, which makes sense for most, but not all of our customers. I'm sorry that ExaVault is no longer a fit for you and we wish you the best.
Kevin V.
After using the platform for quite a time (with no problems) we receive an email notifying us our monthly subscription is to increase 5 fold to $100 per month! Its not that we make excessive use of the service either, always well within our quota. I been left feeling that small businesses helped build ExaVault and now they have been out priced and cast aside, sad very sad. Thanks for your reply, what you fail to mention is the condition of the 12 month price freeze is it's payable in one yearly payment upfront and afterwards still increase your fee from $20 to $100 per month. Oh and sending out the price increase email the day after taking the months invoice payment feels a poor show too, especially because if we cancel you remove the service in 1 to 2 days but refuse to refund the unused portion of the plan.
Reply from ExaVault Cloud FTPSep 14, 2021
Kevin, we’re sorry that you felt caught off guard with your subscription renewal. We have recently updated our product offering and available plans, and our intention is to make the transition to a new plan as seamless as possible. We have been notifying all clients several times before taking any action, and are offering a number of options, including keeping your old plan for another year, with no price change. If you would like to take advantage of that, please email us at [email protected]. Once again, I’m sorry our communication missed the mark here.
Frank H.
We were, until today, an ExaVault customer for 4.5 years, then they suspended our account for high bandwidth usage. Their service was being used for FTP back up of a cloud server instance at the IBM data center in Dallas (formally Softlayer). It was the same nightly automatic backup from a Plesk control panel for all 4.5 years. Very poor business practices I would not recommend them. We are moving our business to AWS. Frank Holt Alpha Group Software
Reply from ExaVault Cloud FTPJan 10, 2020
I’m sorry about the unexpected account suspension. We do allow unlimited bandwidth, but we flag accounts that have abnormally high bandwidth activity to help protect both your systems and our systems. We flagged your account and contacted you to check in on Dec 11th via email, on Dec 17th via email, on Dec 24th via email, on Jan 2nd via phone, and again on Jan 3rd via email. We didn’t hear back from you on any of our attempts to contact you, and due to the continued high bandwidth usage, we suspended your account and again asked you to contact us. We’d still be happy to have you as our customer, so let us know how we can contact you, and we’ll work to get everything sorted out.
