Reply from ExcelmindcyberOct 31, 2023
Dear Kelechi
We appreciate your feedback and are genuinely sorry to hear about your dissatisfaction with our program. We value your insights, and we want to address your concerns with utmost transparency.
First and foremost, we acknowledge that our intention and offer is that you land a job after our training, and we understand your frustration in not securing a job within that time frame. We genuinely wanted you to succeed in your job search, and we're proud of the fact that you attended multiple interviews after following through with the processes on the program. The program provided everything it promised, it's only unfortunate you were not patient enough to wait for a job considering that no one has control over the job market.
We acknowledge that our policy may have changed, but it is essential for us to uphold transparency and fairness for all our students.
We assure you that it's not our intent to dismiss or block any student, as open and respectful communication is crucial to us.
As a result of your feedback, we are reevaluating our policies and communication processes to ensure they are as clear and fair as possible for all our students.
In light of your concerns, we have already processed your refund, and you should see the funds returned to your account shortly.
We take your experience seriously and are committed to improving our programs and communication to provide a better experience for all our students. Your feedback helps us in this endeavor, and we thank you for bringing these issues to our attention.
If you have any further questions or need additional assistance, please feel free to reach out to our support team. We genuinely wish you the best in your career endeavors as we are certain that if you keeping interviewing with the resume prepared for you, you will land a job in no time.
Sincerely,
Excelmindcyber Support.
