Ex-Freight ZetaReviews of exfreight.com

On our last move, the Exports team, particularly Noelle, demonstrated professionalism and expertise. Her knowledge of exports and international logistics is impressive, and her responsiveness ensures every detail is handled flawlessly. I was particularly impressed by her flexibility in accommodating last-minute changes without any hassle. A truly customer-centric team that sets the standard for service excellence.

They provided me with a quick response, and answered my questions one by one, with great details. Awesome!

I'm absolutely furious and disappointed. I shipped ONE package with Exfreight, and it’s already over TWO WEEKS late! Now I’ve been told it might arrive in another TWO WEEKS AT BEST – that’s over ONE MONTH of delay for a single shipment! And the worst part? I paid over €1,500 for this shipping service! For that kind of money, I expect reliable service, proper communication, and at least a minimum level of professionalism. But with Exfreight, you get NONE of that. Instead, they suddenly add hidden charges with no explanation whatsoever. I’ve tried reaching out multiple times by email, but either I get no response at all, or I receive a generic, useless template that doesn’t address my issue in any way. Customer service? Nonexistent. Communication? Awful. I’ve never experienced such an unorganized and unprofessional company – and again, this is after paying more than €1,500! Bottom line: Never again. Exfreight has lost all trust. Avoid this company at all costs. It’s just not worth the stress or money.

Natalia Navas Lopez has provided excellent service to me over a handful of shipments. She cares about the state of my shipments and is concerned on finding a resolution that is pleasing to all parties!

I hope I never have to deal with them again. It was a mess that lastet more than 2 weeks, and ended with me having to agree to pay for extra fees - without they giving me an invoice so I could see what I was paying for. They asked if I had a customs broker in Switzerland - when my adress is in Norway... I pre-paid for door-to-door delivery, but they charged extra for residential area and tail lift ++. I changed to a friends workadress in an idustrial area, so they didn't need a tail lift. But when they came it was with a tail lift... They used so many days that easter came, and they don't deliver on the holidays, so then they charged for storage... I can not have been their first private customer...? Stay away! Edit: The freight was booked thru my suplier in the US, and they, or the shipping company, used Ex-Freight when it arrived in Europe.

The customs clearance was tedious. Needlessly delayed the delivery. The paperwork was correct but the clerks wanted it recategorized.

Taylor Schmick is a class act

We are still awaiting payment for services provided in August 2024 and no response from your AP team.