Exotic NutritionReviews of exoticnutrition.com

Reply from Exotic NutritionAug 13, 2026

Thank you for sharing your feedback. We sincerely apologize for the confusion and frustration surrounding your international cage order and refund. We also apologize for any previous miscommunication suggesting that the shipping rate provided during your initial inquiry was accurate; we regret that this information was incorrect. Our checkout shipping rates are calculated based on standard postal service delivery. Unfortunately, these rates are not valid for international shipping on oversized items such as large cages, which resulted in an incorrect shipping charge being displayed at checkout. Once we identified the issue with your order, we contacted you regarding the additional shipping cost, which you understandably declined. We have reviewed the refund status, and the refund was fully processed in our system yesterday, August 12, 2026. Depending on your payment provider and banking institution, it can take a few business days for the funds to reflect in your account. We implore you to reach out to your financial institution if the refund is not reflected in your account after August 19th. We sincerely regret the inconvenience this has caused and appreciate your patience.

Reply from Exotic NutritionAug 4, 2026

We're sorry to hear about this experience, but we found no evidence that this issue originated at our facility. We understand your concerns, however your requested resolution included keeping the product while also receiving a full refund and additional compensation, is not something we are able to provide. We stand behind our products and are always happy to replace damaged or defective items when supported by verified evidence. Thank you.

Reply from Exotic NutritionJul 1, 2026

Hi Jen, please contact us directly with your Order Number, we're unfortunately unable to identify an order matching your name or what you've described. None of our main skunk foods have been out of stock recently, so we'd genuinely like the opportunity to investigate what happened. We look forward to hearing from you.

Reply from Exotic NutritionMar 26, 2026

We’re sorry to hear about your experience and understand how frustrating this situation must be. After reviewing your order, the package appears undeliverable, but we have not yet received it back. If a package is returned to us, we are happy to refund the cost of the merchandise. As outlined in our shipping policy, Exotic Nutrition is not responsible for undeliverable packages. We truly regret the inconvenience this has caused and appreciate your understanding. If you have any additional questions, please feel free to contact our support team directly.

Reply from Exotic NutritionMar 23, 2026

Hi Mark, We’re very sorry to hear about your experience and appreciate your years of support as a customer. We understand how frustrating it is when a shipment is delayed and there’s uncertainty around delivery. After reviewing your order, we confirmed that it shipped as scheduled on March 3rd and was delivered on March 10th. Prior to delivery, our team provided guidance that if the items were no longer needed, you could refuse the shipment and we would process a refund once it was returned to our warehouse. We certainly never want a customer to feel unsupported, and we regret that this situation caused frustration. If there’s anything further we can do to help or if you would still like to discuss a return or resolution, we’d be more than happy to assist. Please feel free to reach out to us directly. We’re here to help.

Reply from Exotic NutritionMar 23, 2026

Hi Jill, We’re very sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. As noted in the product description, our squirrel nest box is made from untreated kiln-dried pine wood and is not waterproof or weatherproof. Several environmental factors could have contributed to the condition of the house. Per our terms and conditions, we are unable to honor claims reported three months after delivery. As a courtesy, we did offer a store credit despite this being outside our policy timeframe, which was declined. We truly regret that the product did not perform as you expected and that we could not reach a resolution that you were satisfied with. Customer satisfaction is important to us, and we appreciate your feedback as it helps us continue improving our products and services.

Reply from Exotic NutritionDec 16, 2025

Hi Tracy, We understand your concern and appreciate you taking the time to share your feedback. Transparency is important to us, and we want to clarify a few points. The majority of our wildlife and small animal food products are made in the USA, including many of our core squirrel diets such as Squirrel Complete, Deluxe Squirrel Diet, Beneficial Blocks, and Premium Nut Mixes. These products are manufactured domestically using carefully sourced ingredients. A very limited number of specialty items are produced overseas. For those products, we work exclusively with long-standing, carefully vetted partners that meet strict quality, safety, and regulatory standards. All products, regardless of origin, are subject to quality controls and regulatory oversight. We absolutely respect that sourcing matters to our customers, especially when feeding wildlife, and we encourage anyone with questions about product origin to contact us prior to purchase so we can help guide them to the best option for their needs. Thank you for sharing your concerns. We value your trust and remain committed to providing safe, nutritious products while continuing to improve and expand our U.S.-based offerings.

Reply from Exotic NutritionOct 31, 2025

Hi Heather, Please note that your Borneo Cage with Shelf Set was shipped on October 28th in three separate boxes. Two boxes were delivered on October 30th, and the remaining box is currently in transit, scheduled for delivery today, October 31st. We hope this clarifies things and you consider updating your rating. We sincerely apologize on behalf of the carrier for this delay and any inconvenience it has caused. We appreciate your patience and hope to have your cage fully assembled and ready for your pet very soon. Kind regards, Exotic Nutrition Customer Support