Expansys UsaReviews of expansys-usa.com

I really love the phone, it does all and more than I expected. I had a problem with the order that was the fault of Expansys Usa. When I entered the order I used my home address for billing and the address where I am temporarily living for the ship to address. This capability existed on the order form. Expansys Usa would not bill to and ship to differing addresses. End result, the cost to reship by a family member was an additional $17.00 plus the delay, both were unacceptable.

Just got this Phone last week and here's my honest review. The LG G4 is a beautiful phone I would say just for camera, it's the best phone there for taking great shots! but for overall performance, it's just alright... 3 stars out of 5 stars. Texting for example, like there are times that you like to have your phone on a table or flat surface, this one, you can't -because it keeps rocking cuz' of the curved body of the phone plus some apps work and some apps are not compatible...like the Starbucks app I tried to sign in, it just would not let me log in- some system error it says on the screen and this one by the way is from Hong Kong-based model phone so I'm not sure if it's compatible with some of the apps here in the US like for example the LG Smartworld app, it wouldn't download the app with this type of phone it says it's not compatible, that sucks! Rear Camera on the LG G4 is great but not the front facing camera, the colors are not really great for selfie pic on some lighting... iPhone is still the best there is, it's user friendly and it's so easy to find what you're looking for and its just the best phone ever! Android, mmmm not so much. I have both iPhone and android phones I would say this one is a good phone but not great! Bottom line if you're going to get an android phone go with the Samsung galaxy S6 edge or plus or whatever or even the note 5, this one the Lg G4 is a OK... Don't waste $510 for this one, not worth it. Expansys by the way is really good, highly recommended if you r looking to get or buy an unlocked smartphone, go with Expansys! The best customer service there is! I'm a repeat customer. The only issue I had is with the phone itself. It's all brand new! It just didn't met my expectations. That's all. Would I buy another phone from Expansys ? Definitely yeah. I just have to really do a thorough research before I click buy.

THe phone is really great. First problem, the phone was not unlocked, so I writed an email and promptly Expansys (Dulce Murillo) help me with that. Second and really big problem: Sadly, my phone come with a bad microphone, and I realize of that after the 3 days period. So, now I have the phone on the technician and I must wait about 1 week for having it back (and of course, I must pay for the reparation...) So, as the title said, Great phone (It really is excellent!) but my experience is not that great. --- UPDATE --- Good Customer Service, improved warranty After my previous review, I have been contacted by Customer Service. They apologies for the inconvenience and offer my a warranty extension and a 20 $ refund. That is wath I called a good reaction facing probles with a customer. This action led me to make a second purchase on the expansys-usa site. I 'll let you know if everything is okay or if I had any problem.

Tried calling customer service. Was on hold for one hour. No response. Update: Customer service rep called me and reshipped the order.

Further to my earlier comment, I am changing the feedback to 3 stars after pro active contact made by Expansys and I was promised for the replacement immediately. Within no time, I got shipment notification and I am now happy as the company fixed my issue. I am keeping it at 3 stars due to my earlier inconvenience and response from Expansys, though would like to add that the company took no time to resolve after showing my concern.