expertwhitening.com Reviews | Read Customer Reviews of expertwhitening.com

expertwhitening.com Reviews | Read Customer Reviews of expertwhitening.com

expertwhitening.com reviews

301 approved reviews, newest moderated first

Michael M.
Nov 14, 2022
Very impressed
I don't understand why people have marked so low on here. I think the product is as good as the professional stuff you get from your UK dentist. At a fraction of the price. Yes it may take a while to arrive. But that's expected.
Reply from expertwhitening.comNov 14, 2022
Michael, thank you so much for your review! It is not often that someone takes the time to leave a great review when they are happy!! . Your review is much appreciated. Thank you for being such a great customer. Warmest Regards, Customer Care
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N.C
Oct 26, 2022
I wasn't happy with the result so…
I wasn't happy with the result so returned the products. It took long time to get refund and they didn't give me the full refund. I contacted them few times over a month and they told me that they charges a spoilage charge 20%. They charge high shipping fee, the return postage fee has to be paid by customers and they take the spoilage fee from the refund. It's not worth the price for the product and they are not good at responding quickly, very disappointing. I definitely don't recommend to purchase the product especially from oversea.
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Tracie H.
Aug 4, 2022
The product arrived in damaged package
The product arrived in damaged package, after several weeks. The gel smells of pure bleach and it has burnt my gums and inside mouth after 1 use, used minimum amount of gel too as quite cautious. Contacted company on several occasions reporting the problem, with no response… Would definitely not recommend at all.
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Aimee P.
Jun 5, 2022
No confirmation of order
I placed an order 6 days ago, the payment was taken straight from my account, However, I am yet to receive any confirmation. I have attempted communication 3 times through your “contact us” section online, i have had no response. I have order previously with yourselves and was very straight forward, which is why I returned as a customer. Going forward I would not choose your site or recommend.
Reply from expertwhitening.comJun 6, 2022
Dear Aimee, we are sorry to hear this. As you are a returning customer, you know how much we value you! We are sorry that we have not received your messages. We are looking up your order and we cannot find an order under Aimee Parkin. Did you use a different last name? Please email us at Support @expertwhitegel.com so that we may assist you immediately and make this right. Regards Customer Care
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Béatrice B.
Mar 17, 2022
Suspicion d'arnaque, Voleur
Bonjour, J'ai effectué une commande hier sur votre site aucun mail de confirmation mais paiement accepter. On ne peut pas vous avoir par mail. Montant de ma commande 69,14 euros au nom de Balestra Béatrice. Un scandale, une véritable arnaque j'attends une réponse de votre part au mail que je vous ai envoyé sur votre boîte que je viens de trouver ici. Ainsi que le remboursement de ma commande. Cordialement. Béatrice Balestra
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Stephen M.
Jan 11, 2022
Tracking no does not work and have…
Tracking no does not work and have messaged company numerous times with no reply.
Reply from expertwhitening.comJan 11, 2022
Dear Steven, we are sorry that you have not received our responses to your enquiries? Hereis an update on the status of your order below. Warmest Regards Customer Care USPS.com: LZ610269685US ARRIVED January 10, 2022 - 4:50 PM LOS ANGELES, UNITED STATES PROCESSED THROUGH REGIONAL FACILITY January 8, 2022 - 10:53 AM LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER DEPARTED USPS REGIONAL FACILITY January 8, 2022 - 10:35 AM LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER ARRIVED AT REGIONAL FACILITY January 8, 2022 - 10:35 AM LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER ARRIVED AT USPS REGIONAL FACILITY January 8, 2022 - 1:58 AM LOS ANGELES CA INTERNATIONAL DISTRIBUTION CENTER DEPARTED USPS REGIONAL FACILITY January 8, 2022 - 12:39 AM ANAHEIM CA DISTRIBUTION CENTER ARRIVED AT USPS REGIONAL FACILITY January 7, 2022 - 11:18 PM ANAHEIM CA DISTRIBUTION CENTER ACCEPTED AT USPS ORIGIN FACILITY January 7, 2022 - 10:03 PM SANTA ANA, CA 92705 SHIPPING LABEL CREATED, USPS AWAITING ITEM January 6, 2022 - 3:41 PM SANTA ANA, CA 92705 PRINTED January 6, 2022 - 7:41 AM 92705
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Marie C.
Apr 17, 2021
Still not received after 3 weeks of…
Still not received after 3 weeks of waiting It is still pending and hasnt left the shipping company. Why????
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Mindy K.
Aug 24, 2020
Ordered the item over 4 weeks ago still…
Ordered the item over 4 weeks ago still waiting. had a couple of updates from customer service but since the last 2 weeks no one has updated me I am now finding the customer service very poor especially when I took out an insurance for postage which was recommend by the company
Reply from expertwhitening.comAug 24, 2020
Dear Mindy We do apologize for your frustration. Unfortunately COVID-19 has caused delays in shipments and some longer than your. We are unable to to submit a claim until after 8 weeks have elapsed. Our website does state the delays that are being experienced with the worldwide pandemic which is beyond our control. We paid extra (over and above what you paid to get the os quickly as p;ossible because we value our customers happiness. We are beyond frustrated when some orders just seem to be caught up in the delays of the pandemic while others seem to make it to their destination al ot quicker. Once again sincerest apologies. Your order is s nearly at your address. And we ask for your patience. Regards Customer Care
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