Bad
Based on 379 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Millions trust Express Scripts for safety, care and convenience. Express Scripts makes the use of prescription drugs safer and more affordable.
Express Scripts (expressscripts.com) has 379 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
Showing 360 reviews with 1 star · Clear filters
Bonifacio A.
They have a literal monopoly of our pharmacy service at work and they definitely capitalize on it by automatically sending your prescription even if you don’t ask for it to be filled. They have bad customer service, very poor business practices.
C C.
I had loss my wallet while traveling. I need to update my member information on my account. THERE ARE NO EMAIL, AND I CALL THE SERVICE CENTER, after I gave they my name, birth date, and member number, they asked me to hold. After ten minutes, they asked me what is the reason of my call. I told them, they ask to HOLD. Another ten minutes, they came back and ask me the name, birth date, and member number again, also the reason of the call. I told them again, THAN THEY TOLD ME TO HOLD AGAIN. ONE MORE>, TEN MINUTES LATER, They came back and told me they CANNOT HELP, IT ISN'T BELONG TO THE CUSTOMER SERVICE DEPARTMENT. They gave me a difference number to call??????????
Megan W.
They strive for absolute worst customer service and succeed. They keep no notes of previous phone calls so that every time you call you have to start over. I was given completely different stories of where my prescription processing was for every at least daily phone call. Using express scripts is a full time job.very strongly do not recommend if you have any other option.
Taylor B.
I just tried to call to ask about a prior authorization. Waited on hold for about ten minutes, a woman came on the line and said “I’m tired of getting these damn calls, man” and disconnected. This is regarding medication people need… what in the WORLD?
Dave S.
I thought that it was a scam. I got a letter recommending that they contact my doctor for a 90 day supply for a med that I don't even use. They also recommended Walgreens but Aetna insists on customers using CVS. It's creepy that they have so much of my private information
Inv
If I could give zero stars, I would. After a year of taking a medication Express scripts stopped covering the medication. My doctor contacted them and advised why it was medically necessary to continue on said medication and they denied the authorization. My doctor reached out to ask why and they said to appeal and provide specific information...my doctor did this 8 TIMES and they still denied. At every denial customer service said, "this is what you need" and yet they continued to deny each time with a different reason. I called them myself, spoke to a supervisor and explained they literally had all the information they were requesting and was told they refuse to review a past authorization because they don't have time. The experience has been a nightmare and I have zero respect for this company whatsoever.
John S.
One word....HORRIBLE!
Walter D.
Prescription lost in the mail and their solution was to refill in 7-10 days AND I pay the copay again. Explanation, “it’s our policy.” After 90 minutes and speaking wit 2 supervisors they authorized 7 pills at the local pharmacy.providing I get my dr to do a prescription. Unacceptable and uncaring. I hope my Medicare Part D company drops these guys for 2025.
