Extend-A-ReachReviews of extend-a-reach.com

We had a minor defect and I simply started a chat with customer support. I received a replacement in about 2 days! It looks great and the process was easier than most. Thank you for helping. Yall have surpassed my expectations. Customer service wins my business every time.

I bought a pole and roof rake last fall. I used the pole this year to hang halloween decorations and noticed one of the clips on the pole cracked. I reached out to get a replacement clip on a weekend. I got a response from Kate right away and a whole new pole in just 4 days! Great customer service and warranty

There was a snafu with the shipping carrier and I never received my order. A few weeks after the order was placed the carrier hadn’t even updated after the picked up my order for tracking. I reached out with my concerns, requesting them to look into it and Kate was phenomenal! She immediately responded with much apology (though not her fault). Without request she rectified the issue by sending a replacement with expedited shipping! Kate followed up personally and took the time to ensure I not only received the replacement but was satisfied. I would definitely recommend and do business again! A hiccup with shipping has no bearing on the exceptional customer service Kate provided!

Prompt efficient service and willingness to solve problems. Great customer service!

Very quick delivery time. I was looking for replacement parts and they worked perfectly.

When I first heard of this pole I was reluctant to purchase it since it seemed impossible to have a pole of that length work that well. I have multiple palm trees that I now use the pole with the saw attachment and it works pretty good. No more having to pull out the extension ladder and climbing up 25-30 feet just to cut one palm frond, then move the ladder again for another palm frond. I did experience a problem with the pole coming apart and I contacted support via email. Kate was quick to resolve the issue by just sending me a brand new pole, with tracking information. Great company!

I purchased the House Cleaning set a while back and have used it several times to clean the higher areas of my two-story house and it has been great! I recently had an issue with the top latch not holding the pole correctly. I contacted customer support through email. I got an immediate response from Kate at Extend-A-Reach and the support was exceptional. A replacement pole was sent out to me within a couple of days. I would definitely recommend Extend-A-Reach.

I recently had to contact customer service with Extend-A-Reach for issue with my 24feet cleaning pole. Kate was incredibly polite, helpful and supportive, making the whole process smooth and pleasant. It's great to see a small family business that truly cares about its customers. Needless to say that there products are among the best in market. The issue I had with the pole is not a reflection on poor quality of the product but more if probably what I was doing wrong. In todays world, finding client service like I did from Kate is dream come true. I highly recommend their long cleaning poles and their fantastic support team! Thank you Kate and team @extend-a-reach