Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About autopom!
We are autopom! The name “autopom!” represents “automotive peace of mind.” We are all about helping you have less anxiety about the high cost of unexpected auto repairs so you can have the benefits of owning a vehicle without all the worry and enjoy what we like to call automotive peace of mind or “autopom!”Our name features an exclamation point to highlight that we stand apart from other call centers in the industry that prioritize profits over customer needs. We prioritize your satisfaction as our valued customer. During the sales process, we practice honesty and transparency. After the sale, we are committed to providing exceptional customer service throughout the term of your protection plan.Like other companies in the industry, the policies we sell are administered by third parties. autopom! has enjoyed a successful record since 2010 by partnering with top brands such as Mercury Mechanical Protection, Enterprise Financial Group, and Omega Auto Care.Most claims are processed without needing autopom!’s intervention, but some claims may require a little assistance in rare cases. That’s why autopom! established our Customer Advocacy program. Occasionally when a claim does not meet a client’s expectations, we encourage our customers to contact us for assistance. Our team here at autopom! Will carefully listen to the customer’s concern or complaint, review the customer’s policy, and call the applicable claims Administrator and repair facility as necessary to guarantee that the customer is treated fairly per the terms of the policy.In summary, autopom! is dedicated to providing our customers with the peace of mind they need when faced with costly and unexpected auto repairs. Partnered with some of the top administrators in the industry, allows us to offer high-quality protection plans at an affordable price. Through our Customer Advocacy program, we guarantee that each customer is treated fairly according to the terms of their policy. Our commitment to excellence has
autopom! (extended-vehicle-warranty.com) has 436 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
The extended warranty from Autopom came in very handy during the life of the warrantied car, as much as we could ever have asked for. The cost of the warranty ended up being well worth the peace of mind it gave, and the financial help it eventually gave as well
Reply from autopom!Mar 20, 2024
We're thrilled to know that your vehicle protection plan from autopom! provided you with peace of mind and financial support when you needed it most. Your stories like yours inspire us to continue delivering service that truly makes a difference. Thank you for the 5-star rating! Kind regards, Mike.
RS
Ryan S.
No claims made
No claims made, yet. I am assuming your service is excellent
Reply from autopom!Mar 20, 2024
Thank you for the 5-star rating. We want you to know that we are always here to assist you. Kind regards, your autopom! Team.
MO
Michael O.
What a waste of money
What a waste of money. Awful experience.
Reply from autopom!Mar 20, 2024
Dear Mr. Olivieri,
We are sorry to hear that you had a bad experience with your coverage plan. We checked the records from your coverage administrator and found that the last time a claim was filed on your account was back in 2021. Unfortunately, we cannot assist you with a claim from such a long time ago.
However, we want you to know that you are not locked into your coverage plan and can cancel it at any time. If you do cancel, you will receive a prorated refund. Please let us know if you have any further questions or concerns.
Kind regards, Your autopom! Team.
CR
Christopher R.
My interaction with Autopom hasn't been…
My interaction with Autopom hasn't been satisfactory. Their agents have been unresponsive to my queries.
LG
Lisa G.
Auto Pom is a great extended warranty…
Auto Pom is a great extended warranty coverage to have with them. They are so friendly and professional with the customers. Very good and honest people to deal with. Will make sure your needs are satisfied and you are happy... I love them and will continue to keep my coverage with them...Hoorayyyyyy for Auto Pom 😊 Thank you Mike and all others!!!
JH
Jannette H.
I purchased a vehicle extended warranty…
I purchased a vehicle extended warranty for my 2014 Jeep Grand Cherokee Overland today. I received exceptional customer service and assistance from Robert. Thus far Autopom found the right coverage for my vehicle and provided me with a military discount. Robert set me up with an excellent and affordable payment plan.
I highly recommend Autopom to military personnel and veterans who are in need of an affordable vehicle extended warranty protection. Thank you Robert for the support and exceptional service today.
MI
Michael
Resolving a Warranty Issue
We recently brought our car in for a routine 110k service on Aug 4th, during which our mechanic noted a couple of issues, the total cost of which to repair came in at around $3000. The owner of the shop immediately contacted Claims, but was told our warranty had expired. In pulling our contract at home, it stated the expiration date was Aug 5th, not Aug 4th as Claims had indicated.
My very first instinct was to contact Mike, the owner at Autopom. A nicer, more down-to-earth, man you couldn't find. I explained our problem in detail, and he, too, verified through his records the same expiration of Aug 5th. Mike and his team worked diligently and tirelessly for days through every level of the Claims arm of the company with one goal in mind-to ensure that they would fully honor the terms of the contract as it was written.
And that is precisely what they accomplished. The claim was re-opened, an inspector came to the auto shop and evaluated the car, a report was written and, within 2 days, we received a call from the owner of the shop. Of the roughly $3000 requested, just a shade under $2800 was approved! That's over 93 pct that we didn't have to come up with out-of-pocket. To say we were elated is a mild understatement! Had it not been for Mike's persistence in trying to do what he knew his customer deserved, none of this would have happened and we would have been much worse off for it financially. We simply cannot thank Mike enough for his efforts as our unwavering advocate in this matter. Mike, from the bottom of our hearts, thank you!
NE
Norman E.
The best hands down
If you’re looking for an extended warranty company that you can trust Autopom is definitely it. I always do my reviews on companies. They have the best tasting with the BBB, best coverage ever. I had my first claim this year and it went smoothly. Your can definitely sleep at night with this company knowing your vehicle us covered. Robert H is the best rep all around.
