Poor
Based on 154 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a moving broker who is committed to doing things differently. Transparency is our North star and we always follow it. Our relocation consultants are experts in creating personalized moving plans that cater to your specific needs. With highly competitive prices and fast, efficient, and professional moving companies we guarantee a seamless move. Trust us to take care of everything for you. Sit back, relax, and let us handle the hard work.Our mission is to make your move stress-free and affordable, whether you’re relocating across Town or all the way across the Continental United States. Our expertise includes both local and long-distance moves, and we also offer storage solutions for our clients. You can rely on us to provide dependable and hassle-free moving services.You deserve a perfect performance when it comes to relocating. With years of experience in making the right moves, we make relocation a breeze. Our team will collaborate with you to select the moving services that best suit your needs.
Extra Mile Vanlines (extramilevanlines.com) has 154 customer reviews on Folks Told, with an average rating of 2.1 out of 5.
154 approved reviews, newest moderated first
Galo C.
We had a great experience with extra mile van lines. Prices were competitive. Customer service was top notch from start to end. They went above and beyond. I would highly recommend them!
Reply from Extra Mile VanlinesMay 15, 2024
Thank you for your kind words. It was a pleasure to assist you with your move.
Rhonda S.
So far I have to say this has been a wonderful experience as far as getting quotes and setting up the contract! Breanna was so helpful,polite, patient and professional! I was so impressed, I ask to speak with the manager, Shawn. He was friendly and very eager to hear my compliments concerning Breanna! They are a great team and I hope you know how great this made my day! Moving is easy so far and I hope this 5 star customers service is recognized and continues!!
Reply from Extra Mile VanlinesMay 15, 2024
Thanks for the kind words Rhonda. It was a pleasure to assist you with your move. Will be sure to pass the message to Breanna and Shawn.
Theresa T.
Just completed my move and worked with Shawn to get it started. He was very patient with me while I was trying to coordinate new housing, storage etc. Sergey was the actual mover and he was phenomenal! All of my boxes and belongings made it to their new home without a hitch! Would definitely use them again!
Reply from Extra Mile VanlinesMay 15, 2024
Thanks for the kind words Theresa. It was a pleasure to assist you with your move.
Fredrick
I highly recommend this company. I worked with a rep named Christian. They were very knowledgeable and explained to me all of the charges included foe the entire move from Florida to Texas, the movers arrived on move day and were very professional and the overall move quality was top notch. Overall experience was A++++. Thanks again for such a smooth and satisfying move overall.
Reply from Extra Mile VanlinesMay 15, 2024
Thank you Frederick for your kind words. It was a pleasure to assist you with your move. Will be sure to pass the message to Christian.
Nick A.
Skip this company. They lied about almost every facet of our move. From guaranteed delivery date—this was assured to us until move in day when it became “not possible” and “was just an estimate and we’d been undercharged for a service like that” I’d skip them, the good reviews here look like AI trash created by a slick marketing company. Don’t show Google/yelp/ any other reviews on their website and have no social presence. Take that as a sign they don’t want feedback reaching potential customers. Do yourself a favor and find a reputable local company that will properly measure your things and give an accurate quote. This place look great from the website but other than that—pretty terrible what they put people through. Once they have their non refundable deposit they’re happy though and on to the next one. Seems like once enough bad reviews pop up company name changes and they just start a new site with more fake AI reviews. Pretty lucrative scam they have going. Reply to the reply: More lies. Our move in date ended up being 3/21 a full 5 days after the guaranteed delivery. They’re even dishonest here to try to make themselves look better. A plant does not take up 628 cubic feet. That’s a whole studio apartment. Our furniture and boxes matched the quote. These guys have estimate software designed for a low price and to get a deposit. Like I said initially: save headache, go with a local company that measures your stuff, and if a price sounds too good to be true it usually is. Skip them.
Reply from Extra Mile VanlinesMar 24, 2024
Thank you Nick for your review of our company. We value all the reviews from our clients, good or bad. However, the review has to be justified and made by the client themselves. At first glance we didn't find you in our system as a client. Upon digging deeper we found out that the review is in regards to a move we did for your girlfriend, Courtney, who is the only person we spoke to in regards of estimating the move and gave all the details to. You were not at all involved during any communications, so we feel your points aren't completely accurate. But let me take a minute to address your concerns. When we initially spoke to Courtney, she asked us about next day delivery and we informed her that for moves going over a certain miles (she was moving over 500 miles), the only way we could get her next day delivery is if she books a full dedicated truck for her move, but she opted against that since she said her stuff won't be enough to justify paying for a full truck. As per the law we are required to provide a delivery window as a broker, which we did and we met that window. We gave her a pickup window of March 13 or 14. We got her picked up on the first day of the promised window which was March 13 and delivered her on the 16th. In addition, for any future moves you make, please keep the following in mind, before putting the blame on the company. 1. We must receive an accurate inventory of the items being moved in order to give an accurate price. 2. Moving live plants is not something that is typical in a household move going 500 plus miles. On the initial estimate we explained to Courntey "Our actual client" that if they were in boxes we would not open her boxes and it would work with in the cubic feet alloted, these plants were not in boxes upon arrival to Courtneys move. When she insist on moving live plants her price will be effected because they require additional space. This was a big reason for the additional 628 cubic feet needed to complete your move as plants cannot be stacked. 3. As explained in our contract in BOLD letters, the price is subject to change when additional space is needed for the additional items the price will adjust accordingly, which Coutney needed because she had extra items/ items that were un stackable. We give all clients the option to move these items or leave them behind. Courtney "Our actual client" requested to still have these additional items moved. 4. As far as guaranteed deliveries are concerned we always will tell the clients the legal window which is required to be on every DOT licensed and registered company's contract. We delivered Courtney on Sunday March 17 (3 Days after the pickup took place as the day of pickup is not included in the window). We explain all of these things during the estimate process as well as the quality assurance call given to our clients a few days prior to the move. Neither of which you were involved in. All clients have the chance to request additional services/space on this call to receive an updated price prior to the pickup, we were told no additional pieces other then Bike which fit in the cubic feet allotted to you as we always reserved extra space for these circumstances. We have reached out to Courtney to come to a resolution.
Breanna M.
I recently had the pleasure of utilizing the services of Extra Mile Van Lines for my mother-in-law's move from Toledo, Ohio to Columbus, Ohio, and I must say, I am thoroughly impressed. From start to finish, their professionalism and attention to detail were exceptional. One of the standout features was the complimentary storage option they offered, which was incredibly convenient for our situation. Additionally, we opted for their full packing service, and I couldn't be happier with the decision. They expertly packed delicate items such as china, boxes, and mirrors with care and precision, ensuring everything arrived safely at its destination. The moving crew was simply fantastic. Not only were they efficient and organized, but they also went above and beyond to ensure the safety of our belongings and the integrity of our home. I especially appreciated their courtesy in placing floor mats on the ground prior to entering, showing a level of respect and consideration that is often hard to find. Overall, my experience with Extra Mile Van Lines was nothing short of exceptional, and I wholeheartedly recommend their services to anyone in need of a reliable and professional moving company. Thank you for making what could have been a stressful experience into a smooth and seamless transition.
Reply from Extra Mile VanlinesMar 24, 2024
Thanks a lot Breanna. It was a pleasure assisting you with your move.
Jonathan
Great customer service. Very detailed and organized company. Thanks again for everything!!!
Reply from Extra Mile VanlinesMar 24, 2024
Thanks a lot Jonathan. It was a pleasure assisting you with your move.
Sakina A.
I love Extra Mile Vanlines! The service and attention of Shawn Hart, the owner and a help from him was incomparable! He is so kind, professional and on top of his game. My move was from Laguna Beach to Los Angeles, Shawn understood how important are my clothes, such as designer bags, art work, furniture from Morocco, everything went smoothly and all my things are in great condition. Thank you so much Shawn and Extra Mile Vanlines!
Reply from Extra Mile VanlinesMar 4, 2024
Thanks a lot Sakina. It was a pleasure assisting you with your move.
