EyeconicReviews of eyeconic.com

The worst customer service ever. It took 6 weeks for initial order to ship, in which many emails were unanswered. Forget the customer service chat which I think they have disabled. Shipment lost at UPS and Eyeconic insisted I file the claim for, which UPS would NOT allow. Finally, very begrudgingly I might add, Eyeconic agreed to send new Pair. I finally received them and loved them which is great since the rest of the experience was horrible . Yesterday I received the original pair and I notified Eyeconic. They actually wanted them back. No offer for me to keep them. My mistake to even notify them. It is ridiculous that VSP uses them as a provider. I absolutely would not recommend!

I placed an order for contacts on 9/4/2020 and paid $30 for expedited shipping because I NEED MY CONTACTS. It's 9/21/2020 and I was told today that they estimate my contacts will be shipped out on 9/28/2020. Absolutely OUTRAGEOUS. Update: I received an email today that my order from 9/4/20 will now not be shipped out until OCTOBER 21. When I go to contactsdirect.com and order the SAME product, I'll receive it in 3 business days.

Ordering was easy. Love the virtual try on feature. Accepted my insurance. Had to call customer service to sort out something that ended up being my doctor's mistake. The person I talked to was friendly, knowledgeable, and able to fix my issue quickly. Received my glasses in about 2 weeks (give or take a couple days). No complaints!

Horrendous customer service. It's been over 2 weeks and I still don't have my contacts. There's never a supervisor on duty and they don't return calls as promised.

Do not use these people! Waited 4 months for my daughter’s contacts. When they came, they were a -3.75 when the prescription was a +3.75. Now, they are on backorder for a month and a half. They said I would get them by end of September, but don’t believe these people. Their orders are like tomorrow....always coming, but never arrive...plainly said, they dont know how to run a business or treat customers!!

They don’t sell originals brands. I paid for a Ray-Ban they have in their website at the same price that Ray-Ban has it. When I received the product was fake copy made in China, was bend over one side. After I try to contact then they said send it back and we will refund. Also the send a email saying I can’t review or they can’t accept my reviews. I contact Eyeconic customer service and the lady in the phone just say my only options was returned the item which I did. I just asked her for the original one, not made in China. All this after I contact Ray-Ban and make sure they don’t sell made in China frames. Also I took few pictures and they don’t looks like the Ray-Ban I already have and the reference code RX5279 does not appear in Ray-Ban website or stores. I you want I can send pictures of what I received and the quality of then for be a Ray-Ban, maybe you can do something that the representative over the phone couldn’t do it. Also why the RX5279 doesn’t show up in Ray-Ban website?

As many other reviewers, I would give this company 0 stars and if possible - stars! Terrible process. I ordered 2 sets of contacts for me, 1 set of contacts for my daughter, and a pair of glasses for my other daughter. Everything appeared fine, until it came time to verify the prescriptions. Now I have been ordering from glasses.com and contactsdirect.com (which takes most insurances but my new one) and the verification process even during COVID has been a breeze. Less than 24 hours on average. It took Eyeconic over 36 hours to tell me they would not accept any of the contact prescriptions. Even once the doctors office had corrected it to their specifications, then they wouldn't accept it because it was dated after the order! Why?! Now let's get to the shipping. I paid expedited shipping for mine, as I needed them the most and regular shipping for both children. The glasses came, no issues. The contacts came a bit slower, but ok, fine. My contacts, because there were 2 different types still have yet to ship. Just about every other online retailer, clothing, food, glasses/contacts provider will ship items that are available if something in the order is on backorder......NOPE not Eyeconic! I ordered everything closer to the beginning of the month. The backorder was promised to ship today 8/31 and had I not called, I never would have known they still are not ready to ship. Every time I have called customer service they have nothing but excuses, because it is never their fault. I will never shop here again. I would rather file a claim or shop at the Doctor's office then order from Eyeconic EVER again.

I’ve ordered my glasses every year from Eyeconic. I love all my style options and my insurance covers most of my cost. I usually only have to pay $30-$50 dollars out of pocket for designer frames after connecting my benefits.