RW
Extreme delays, unhelpful customer service.
Waited 52 days between when I placed my order and when my order was received. Reached out to eyelation after waiting 38 days and received a copy-paste response about delays. Emailed a second time asking further questions and received the exact same copy-paste response. After this, I asked my manager to reach out to our internal representative and they contacted eyelation. My order was shipped just a couple days later. Really frustrating to have to use the cheap plastic over-glasses for nearly 2 months because eyelation has such bad logistics.
Reply from Eyelation Technologies Inc.Jul 29, 2026
Hello Riley, We sincerely regret the extended delay in receiving your order and the frustration this caused, especially having to wait nearly two months. We understand how inconvenient it was to rely on temporary eye protection for such a long period. We are also concerned that our initial responses did not adequately address your inquiries. We are actively reviewing our communication protocols and logistics processes to prevent similar situations and ensure a more timely and helpful experience for all our customers. We appreciate you bringing these issues to our attention. -Team Eyelation