Eyemart ExpressReviews of eyemartexpress.com

I waited a little over an hour, and I had to leave without being seen. They took 2 people who came in after me. I understand being short staffed but that was the worst experience.

I ordered warranty lenses and they made them for thw wrong frames so I had to wait again for them to be made in the lab and I forgot about them and when I called to go go them they said that I could no t wvwn though I paid for the warranty to get them! This place is terrible and it takes me almost an hour to get there! Can't believe they messed up the first time and then they decided that my warranty money I sent was no good anymore even though they were ordered before the warranty was up!!

I ordered a pair of rimless glasses to find that eyemart lacks the equipment to drill necessary holes in lenses. After waiting two weeks hearing nothing, I called to find the order was canceled due to above. The store claims to have called me and left a message. I never received the call. In any event the store invited me back for a re-styling. I went in to pick out a new style. Unfortunately the store manager refused to discount a different frame as a compensatory measure the inconvenience this matter caused. Keep in mind that I have purchased multiple pairs of glasses from you guys. I ended up using the on line service and received a 30% discount on the frames I picked out. In my opinion the Green Bay store manager is a poor customer servant. He/she could have at least come out and discuss the matter with me.

Ordered glasses for pickup at a store location, was contacted and told I chose a different store. That store was not close to me, so after everything they decided to just ship them. It’s been 5 days and only the shipping label has been created per the tracking information. Per customer service, they have already shipped. Part of the reason I chose Eyemart is so I could get my glasses quickly & now I’ve ended up having to call out of work for over a week due to vision impairment. Definitely not a great experience after spending over $100.

terrible service they advertise 2 pair for $79 in reality all you get is eye exan. They advertise BOGO cheap glasses were $129 whwn they got done adding everything you need it was $630 and at least 2 weeks waiting time. did not live up to advertised info.

I ordered eyeglasses as a replacement for my daughter's glasses that broke so that she could see as we go on our vacation. I was under the impression that they would arrive by the next day to my home so that she could have them before we leave as the site kept expressing next day. When I reached out to customer service it was more like up to 10 days. This defeated the purpose of why I ordered from this company in the first place, speed of product receipt.

Awful! Please avoid. Ordered glasses with a promise date 14 days out. It’s now been 22 days and no glasses in sight or a call why. I called the store and talked to Josh who said there was a mistake and they should have called. Told me I should get a refund and start over elsewhere. I’VE BEEN WAITING THREE WEEKS!! Got attitude when asking what he would do if he was waiting for glasses for a trip and they never came. His response was he would take one of his six other pairs. Called corporate and their response was “I’ll send a notice to the district manager and he’ll get ahold of you when he can” Best of all the manager said he would refund me over the phone so I didn’t have to come in…..I paid cash so I am interested in seeing how he was going to do that. Buyer beware!!

Glasses did not come waste of money and time