Eyemart ExpressReviews of eyemartexpress.com

The fit is never great. Mostly too loose

The service was not up to par. I went in requesting that my prescription be sent to them by fax and I was told the printer was not working....I'm certain it didn't just stop working. They waited waited 30 minutes to check if the fax was sent...

I did a walk in appointment on a Saturday. I picked out my frame, gave the staff member a copy of my RX, got my glasses ordered and PAID IN FULL. I was told that my RX would need to be shipped off instead of getting made in store and I could expect them in 6 to 14 days. Problem is that it’s been 3 weeks and was told today that my lenses still have not been made and obviously not shipped yet. So I am curious as if I will be waiting for another 3-4 weeks or longer to receive my new glasses. I was also told that a text message was sent as well as a voice mail but I received neither telling me that my lenses have not been made or shipped. I will probably choose a different provider the next time I am due for an eye exam and new glasses.

After ordering my glasses, it isn’t clear when they will arrive. I normally go to the store but only one pair of glasses and they only has coupons for buying 2

Although my glasses took longer than promised, I absolutely love them.

I liked the glasses, but your website stated shipped in 24 hours but it took over a week. I was counting on them for a trip.

Contacted regarding eye glass prescription, told it was expired/old, where I had just ordered a prior pair of glasses one week before current order. Sent email, left voicemail questioning what had occurred- Never got a verbal reply, just email stating glasses being processed. I expected a verbal reply. I guess I set my expectations to high. ——- Addendum March 17, 2025 Received the email response after replying to trustpilot.com. Attempted to call customer service to discuss experience, and rolled over into voicemail, this is what happened previously. Frustrating.

I was planning on buying two pairs of glasses so was happy to see their sale of 2 glasses for $40. Saleswoman insisted I needed progressives. Took me to a different rack and picked out different frames. Insisted I should use my insurance. With insurance the total came to over $300! I then wanted to return to the frames on sale and she kept pushing progressives. Luckily my husband came to my rescue and reminded her of the sale two progressives for $80. You can see that sale online but not in the store. At that point I was ready to take my prescription to a competing eyeglass store in the same plaza. I carried on with sale. It is a good deal and my glasses were ready within a half hour. My feelings towards the salesperson who kept insisting on getting progressives and taking advantage of my insurance was not good. She would have easily taken advantage of me. That is not a feeling I like. I will be trying the competition if I need to replace these glasses in the future.