EyeQueReviews of eyeque.com

Customer service provided excellent troubleshooting tips. Thanks

I purchased a vision kit to test my wife's eyes, since the cost of the kit was less than a single visit to the optometrist. After a bit of practice, she had her numbers. We ordered replacement glasses online. Once she received them, she was ecstatic over the clearer vision and no more headaches. Based on that, I tested my vision. I'm unique in that I didn't - at the time - wear glasses. I discovered my eyes are just a bit off in each eye, with astigmatism and presbyopia. I still test 20/20 vision without eyewear, but I had 20/10 (age happens) so I definitely noticed my squinting when reading or doing up close tasks. I ordered try-on glasses after using the test kit. After I received them, I noticed they were not working for me. Contacted EyeQue support. I promptly received a reply. Denzel from EyeQue started to assist with evaluating my numbers. To keep it short, after consulting with their internal optometrist, I was sent several try-on glasses to see what worked best for me. Finally arrived at my best numbers, after many emails, shipments and testing over many weeks. Keep in mind, I paid only once for a single try-on. All the help and extraordinary effort on the part of Denzel and EyeQue is so welcomed and refreshing in a "new normal" of complacency, incompetence and "karen's" of most companies' customer service reps. I HIGHLY recommend anyone needing a cost effective alternative for vision testing and eyewear invest in a kit and use EyeQue's try-on offerings. I can not over state the outstanding customer service of EyeQue. They are (for us) the total "real deal" package for our eyecare needs.

Got my questions answered right away and am up and going again.

I requested a change of delivery to another country, and I received a few different options on how to do it. Upon selecting a method, my package was on the way within the week.

I ordered a pair of glasses from the prescription eyecue generated. They are the best glasses that I've had in 5 years!

After realizing I'd messed up my testing (pretty badly) I needed my Eyeglass numbers to be reset; so that I could redo my testing and get far more accurate results. I requested those tests be set to inactive by the EyeQue support team. They were very quick to respond and did exactly has a I requested of them. Wonderful support team!

The Support has always been extremely helpful. Unfortunately I could not use the new device as it wasn't giving me correct readings. I have Intraocular Lenses which may be the cause. Pre surgery, when I had the older device, it was quite accurate in determining what power eyeglasses I needed including astigmatism which was high. Thank you for your great support! I still have my older version of the device that I can play with.

Very easy to use. I received my glasses an I am so pleased!! I was excited about not having to go to an eye doctor just for numbers. I can see perfect both near and far. I have progressive lenses and no trouble what so ever.