FabFitFunReviews of fabfitfun.com

I was a member and never receive my package.Unfortunately I got some bad customer service answers and I close my account. I really like the product but I cannot deal with the type of customer service :(

Disappointed in the spring box & perhaps the new products are just not right for me. If there are other subscribers feeling the same way & you upgrade the products I will certainly give FFF another try. Thank you. Francine

i ordered one box.i was sent no emails telling me fff was going to send more.i was charged for another box without me even ordering one.i didnt pick out anything,i never agreed to the seasonal bit u have going on.i ordered it for someone and now im getting another box of junk that i didn't want.how else do u expect pple to react when they find out money is missing from thier account?I was NEVER notified they were going to take my money so don't say you all ALWAYS notify because i save all my emails.i found out when i checked my visa account.

I had got my first package and an item I loved came broke! I was so disappointed but a simple email and they shipped me out a replacement right away! 10/10 recommend and their customer service is great!

I somehow paid for a year's subscription but failed to input my information or who I wanted to gift it to. Andy asked some questions for verification and then solved my issue. This could easily been an issue that someone could have told me sorry, not our fault, but that wasn't what happened. I recognize and appreciate good customer service!!!

I ordered my Fabfitfun spring box, it was so much fun to customize! BUT shipping is a nightmare!!! I received my tracking number on 3/2, they stated it shipped. It did not ship according to Fed Ex today it has not been picked up as of yet it is still sitting at FabFitFun’s warehouse. I chatted with FFF customer service team who told me it was on the way and just keep tracking it until 3/15 and reach back out! I feel because I am not one of their many spokespersons on Instagram and Twitter, I do not matter.

FFF is always so customer focused and helpful. Today I had the pleasure of getting help with my order (I had forgotten deadline and was so very lucky they still had the items I preferred, but then, the earlier order went through. I would have happily paid again, and I don't feel that is the case as a member that has at least 6 women and 1 man family members that subscribe. Anyway, beyond even expected, and that was a high bar, but still the attitude of Lady, her effective use of data for the consumer was amazing. She clearly is the customer service representative to "be like" at FFF. She knew where data that in the past no one had used, let me know she knew that, for example, I got cut off mid sentence night and my issue was yet to be resolved. She knew what the 2 big issues were, addressed them, when I took a picture she was patient (I am no spring chicken and a bit slow on the uptake) when I had to take a picture of the current box. That she knew the resources available her was what made her phenomenal. I have yet to have a FFF Rep ever disappoint, but she was so great. I hope they give her a shout out, figurative slap on the back, like a gift card for a spa facial or whatever would please her. FFF seems like a growing company that would still know their employees. The likely know what she would prefer, a cake platter, a cake ball maker, or a shop at her favorite store to spend a gift card. She was really beyond the exceptional service I expect and receive from FFF. Thanks for caring FFF, it makes the customer yours, builds loyalty, and is just a "feel good" thing I believe on both ends and happy employees act just as Lady did, so maybe that is your secret. :)

They always have amazing boxes and amazing sales. And anytime there is an issue they go above and beyond to make it right!