FabFitFunReviews of fabfitfun.com

She was great at resolving my issues.

I recently had to call customer service as I had a missing item from my fall box. I suggest to call rather than email as I was unable to get a resolution thru email. When I called I spoke to an agent who listened and did her best to resolve the issue. I V was not able to get the scarf as they no longer had any but I was given an alternate resolution.

FFF is awesome and have great customer care! One of the items I received in the Fall 2020 box was damaged. FFF customer care answered quickly and mailed me a replacement immediately! Their customer care team really tries to make it a positive experience for everybody! I 100% recommend. I have only been a member for 4 or 5 boxes, but I love this and will continue to buy for a long time. They really personalize my box to me and send me items that I love!

I signed up for the summer box from fab fit fun and loved it. Almost everything in my box I use everyday. I got automatically charged for a fall box and decided to roll with it so i went onto the website to customize the box. Unfortunately, the box was no longer customizable and once again I decided to go along with it and get a box full of surprises. I changed my delivery address, because I have recently moved, and anxiously awaited my box arrival. I later got an email saying my box was postmarked for my previous address and after contacting customer service multiple times, I received no help. Now, over a month after I was charged for my box, my box has been delivered to my previous address and is lost. Still I have gotten no response or help from fabfitfun. This box can be great but their customer service is terrible and they clearly do not care about their clients.

Don't do it! Their lack of customer service is appalling, called twice, never got a person and the phone got disconnected. Live chat is terrible, took my money out month ago, never recvd the box.Chat said it had already been sent so couldn't get refund but was provided no tracking info.

I had an issue with an order and I was able to solve it through live chat

Great customer service. Thanks

My experience with fff customer sub ice was excellent. The rep really made me feel important and was very helpful.