Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Eric R.
Good quality and fast delivery! 10/10
Reply from Factory Direct JewelryFeb 21, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Dr Edward H.
Exactly what I was looking for the quality and size couldn't be better.
Reply from Factory Direct JewelryFeb 21, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
John D.
My daughter loves the gold horse studs. She rides and says they are very comfortable.
Reply from Factory Direct JewelryFeb 21, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Michele E.
Factory Direct has great pricing and easy online ordering. I believe the quality is great!
Reply from Factory Direct JewelryFeb 21, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Laura
I have been looking for a bee pendant for a long time and I finally found one that was just perfect on this site. I placed my order and was delighted that it arrived many days ahead of schedule. Best yet, when I opened the box, I could not believe how gorgeous it was - even prettier in person than it was on line. I immediately put it on and have not taken it off since. I have also gotten many compliments on this beautiful pendant. I very much recommend doing business with this company!
Reply from Factory Direct JewelryFeb 21, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Carol C.
not sure if these are real diamonds in my ring
Reply from Factory Direct JewelryFeb 21, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. In addition, the stones we have used for your ring are natural diamonds. Here are the details for the diamonds for this specific ring: Stone Type: Natural Diamonds Stone Count: 12 Stone Clarity: Si1 Stone Shape: Round Cut Stone Size: 1.4mm Stone Total Carat Weight: 0.15ct (approx.) We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
john G.
Everything was as ordered and it was delivered right on time
Reply from Factory Direct JewelryFeb 21, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Norma De C.
Love it so much! Great service! Would buy again!
Reply from Factory Direct JewelryFeb 21, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
