Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
John sebest J.
Taking care of my problem fast . Got me answer.
Reply from Factory Direct JewelryJan 29, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Cheryl K.
I loved the necklace and put it on as soon as it arrived yesterday. About 3/4 of the way thru my day, I reached up and realized it was no longer on. The chain had come apart and it had fallen off. I have no idea where it went. The cross was gone as well.
Reply from Factory Direct JewelryJan 29, 2026
Hello there, We apologize if the item you received was not as expected. We sent you an email regarding this order, and kindly reply to the email and we will be more than happy to resolve this issue for you. Thank you!
AK
Pendant & Chain I ordered a Pendant & chain for my husband and the pendant is beautiful but the quality of the chain was a lil disappointing. The hook already broke after worn for few hours for the first time
Reply from Factory Direct JewelryJan 28, 2026
Hello there, We apologize if the item you received was not as expected. We sent you an email regarding this order, and kindly reply to the email and we will be more than happy to resolve this issue for you. Thank you!
John F Brayshaw J.
Great Product Great service just a Great place to get Jewelry and A++++++
Reply from Factory Direct JewelryJan 28, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
JC
I recently purchased the Scales of Justice necklace in 14K gold after having bought the rose gold version a few years ago — and once again, I’m absolutely delighted. The necklace is incredibly delicate, classy, and beautifully made. It’s one of those pieces that feels meaningful yet refined, and it layers perfectly or stands on its own. I loved my original rose gold piece so much that coming back for the yellow gold felt like an easy decision. Highly recommend for anyone looking for an elegant, symbolic piece that’s timeless and understated.
Reply from Factory Direct JewelryJan 28, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Customer
Good experience and quick delivery. Product as described.Love my purchase!
Reply from Factory Direct JewelryJan 28, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Quaintella A.
Very nice piece.
Reply from Factory Direct JewelryJan 28, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Mary F.
Necklace came in a beautiful box. Well packaged for shipping. Delivery was fast, necklace is beautiful! Saved seller for future purchases.
Reply from Factory Direct JewelryJan 28, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
