Great
Based on 762 reviews
Factory Direct Jewelry4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Colleen A.
I am very happy with my purchase. I received my pendant within 2 days. Expedient, reputable, personable. Thank you.
Reply from Factory Direct JewelrySep 28, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Erik T.
Great product. Great price. Great service. Bravo!
Reply from Factory Direct JewelrySep 28, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Deborah D.
I am very satisfied with my purchase
Reply from Factory Direct JewelrySep 28, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
cap
The Eiffel Tower earrings that I purchased were exactly the size and quality as the picture showed. I am very happy with them.
Reply from Factory Direct JewelrySep 28, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Kurt K.
Excellent product, prompt delivery, great customer service. A+ experience.
Reply from Factory Direct JewelrySep 28, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Paxton C.
the pendent is very nice but the pendent came bent. thank you
Reply from Factory Direct JewelrySep 28, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. To assist you further, we have sent you a separate email so that we can resolve the issues you have regarding your recent purchase. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
JASON A D.
THE COMPANY IS VERY PROFESSIONAL AND I HAD TO DO A RETURN N NO PROBLEM & LAST BUT NOT LEAST QUAILTY IS ON POINT TOP TIER WORTH IT
Reply from Factory Direct JewelrySep 28, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Noah B.
Great item everything i asked for
Reply from Factory Direct JewelrySep 28, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
