FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreMar 8, 2021

Hello Mr. Rucker Thank you for shopping with us and taking the valuable time to leave some feedback. We are pleased to hear that your shopping experience was good. We ensure the quality of the products and the service. We are also pleased to inform you that your order has been processed. Tracking details have been sent to your email once the order is shipped. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department

Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreMar 8, 2021

Dear Valued Customer, Thank you for shopping with the Factory Outlet Store. We take our customer's feedback very seriously and would like to thank you for reaching out. We have investigated your order and found that the order was placed on 02/17/2021. The order was shipped on 03/02/2021 as the battery ordered was on BO. Due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. However, once the item is shipped, it takes 5-7 biz days for the item to be delivered. Based on the tracking the battery is in transit and if not delivered by the end of the week, you can request a refund or reship. If you have any questions, pls reach out to us at [email protected] or you can also call us on 800-816-0810 at any time from Monday to Friday, 09:00 AM to 05:00 PM EST. Thanks Factory Outlet Store, Customer Relations Department