GG
BEWARE - Illegal selling practices
BEWARE - Illegal selling practices. Seem to be a very legitimate company with all their good reviews but beware the small print. They list in their T&C's "Returns are subject to a 15 percent restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund. Newly Overhauled items are exchangeable for a replacement of the same model on defective items only within 90 days from date of purchase." The restocking fee, and the "exchange only" option are both ILLEGAL in the UK under distance selling regulations. For that reason i'd advise anyone not to buy from this company. Very dodgy.
Reply from FactoryOutletStore.com Reviews | Factory Outlet StoreFeb 25, 2021
Dear Valued Customer, Thank you for shopping with us and thank you for taking the time to leave some feedback. We apologize that your shopping experience did not go as expected. We would like to inform you that the restocking fee applies if the customer decides to return the item for no apparent fault or functional problem with the unit and seeks a full refund or exchange. Similarly, if the unit is faulty no such fee applies. We would appreciate it if you can help us with your order details or reach us by phone or email. We would happy to help you. Thanks Factory Outlet Store, Customer Relations Department