FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

"Easy-peasy" purchasing process. I like dealing with you or any vendor with easy check-out process.

They are fast and efficient. My order came just as I had requested.

This is a bad company with bad customer service. and dishonest employees... located in India- not in the US. My documents below confirm the poor reply to my request and receiving my order I have attached copies of all my orders in chronological forma----11 emails I placed my oder with Factory Outlet Store.on 1-7-2021. I own 10 Engenious phones . They are a great product I received one of my 3 items within 1/12 weeks.... I called when the other 2 items didm not arrive at the same time. The second phone arrived weeks later...but not with the extra battery I ordered.. Freestyle 1 phone arrived solo. I called again They told me battery would be sent separately I still have not received battery as of 2-14 2021 As soon as the second phone arrived.... it did not work. I have 10 other Eugenious phones ...so I tested the battery in the phone... as well as the base. The battery and base were fine. I called AGAIN.... I was told to return only the phone with battery...since base was fine. I noted that the phone looked scratched up like it was reconditioned. I was assured its was a new phone. I was told I would receive a new phone once they received the non working phone...2 weeks I returned the phone as soon as I received the authorization slip Four weeks went by... I never received my phone replacement I emailed the company... from their confirmation email.Email is returned as it is a" non reply email" )You cannot reply in writing to their own email I called AGAIN Spoke with Mel He said they were going to send the phone out.... but they did not receive the base. I explained that the last CUSTOMER SERVICE PERSON.... told me to return the phone. and battery only.. which I did. MEL told me he would get back to me in 2-3 hours regarding sending the new phone He did NOT I also gave him my email ....asking him to respond in writing He did NOT 20 As of February 14th 2020... I have still not received my battery from my original order as promised...nor the replacement for the broken phone Freestyle #1 21-Their REVIEW LINKS... DO NOT WORK I have filled a complaint at American Express. The Dept of Consumer Protection,... Engenious Products in CA.... and placed many consumer reviews on line. This is not a company you want to do business with. Louis Prospect, CT 06712

Very useful site, all the product info was easy to navigate and content was good

fine service- repeat customer

Easy ordering and fast arrival

Really difficult to find items wanted.

Ordered online. Able tofind what i needed quickly. And ordered quickly Order should be here in 5 days. Will see Hugh