FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Worst online retailer I've ever dealt with. I ordered a new transducer for my boat on the phone. The representative ordered the wrong part number, so I had to call back in and change order to the right part. This is a $1300.00 transducer. That was six days ago. Well, yesterday they changed my card for the original part, then said they issued a refund, then recharged my card for the correct part. Problem is their refund process takes 3-5 days. So they double charged my account and I couldn't cover the amount for both charges one after the other, so I received an email saying my order was cancelled. I called in and was on hold for 45 minutes to get a foreign representative who did not seem to grasp this problem of double charging. After speaking with her for ten minutes about my issue she hung up on me with no call back. Furious. I called back in. Wait for nearly an hour to get a call back. Second representative could not grasp issue or resolve it, so I demanded they cancel all my orders and I will take my business elsewhere...once I finally get my refund. For a company to Incorrectly charge, take 3-5 days to refund, then double charge a customer bank account and cancel and order on their side because customer could not cover both charges is atrocious. Stay away from this shoddy company. I have also emailed twice in the last 24 hours with zero response.

Very easy to find what I wanted and get it ordered.

I ordered vacuum bags I have inquired why I haven't recieved them after a month. Sent two emails, no response. i wont buy from this company again. They don't communicate well. Oh, they took the $ out of my account the second I ordered, but as far as shipping the product? Nah, well take our time and blame it on Covid 19. Shoddy way to run a business.

Customer service /call center outside USA . India? is Poor their customer service if you cant hear them talking they get upset not nice & I always use Magellan GPS I bought one & it did not come with the mounting I called up & spoke to them but they dont really know what customer service is they said they will ship me the mount for free but when I called up to follow up nothing shows & this happened 2x Im very disappointed with Magellan GPS

need to see completed order on my boat to judge

Great experience

Very disappointing in the product as well as the customer service. There return policy starts with product is shipped not when you received it. LMAAO.

fast and accurate - found what I wanted easily