FairybellReviews of fairybell.us

Still haven’t received the order never got confirmation of order then wrote to the company they gave me a date it missed the delivery date and hence the event i needed it for and yes well it’s been a mess dealing with this company

Received a brand new 13 ft. tree with pole and 640 lights and simply struggled horribly to put it up. The concept of how to put it up is easy to understand, but the reality is an absolute nightmare, and you are on your own to go hunt for how-to videos to find details. When you do find the videos, they completely gloss or skip over the untangling part. The massive wire jumble mess of spider webbed circuits and snaps all tangled on top of each other will drive you totally insane. None of the main strands are numbered 1 through 8, or whatever. All Fairybell would have to do to fix this mess is number the top and bottom loops in sequence so you can put them evenly around the pole at the top, and then evenly by the same number on the bottom. They simply don't lay out logically, and you wonder about basic questions like "What's with all these snaps? Should I unsnap all these snaps, or leave them snapped? Why would you use snaps?" Nobody tells you. After an hour and a half of swearing in the cold I could still only untangle 65% of this octopus net. The top loops at the top of the pole just don't distribute evenly and you're on your own to figure out the order of how the loops should attach to the small top rail (again, numbering would fix this) Then the top loops pop off while you're adjusting other parts and you have to re-do it again. It's a horror show. This is a Christmas decoration for Zen Buddhists with unlimited patience who don't have a linear concept of time. The instructions are pictograms only with not one word of English or any other language. The wire bundle had some colored ribbon bows on it that I cut off right away while unpacking it. Only later did I figure out that I don't think you're supposed to untie those bows until you have the bundle up on the pole - BOY I WISH SOMEBODY HAD TOLD ME THAT. The distance measuring belt didn't seem to be the correct distance at all and the bottoms are way too close to the pole. The result for my tree looks like it was put up by a drunk, with a tight wad of unfathomable tangles at the top. I'm too angry to take it down, and will suffer through this first season with jokes from the neighbors, but it goes straight in the trash next month. A horrible waste. I am angry and frustrated and had so much hope for this decoration that I wanted to keep for the years ahead.

The flag pole was the only good part. The Christmas tree lights are a tangled mess. The top is jumbled with lights. Not a nice cone shape tree. Definitely not worth the $550 I spent. I watched the videos online of installation definitely not easy like they showed.

Great product…shipping info could be better and more timely

Very nice tree and easy to set up. Highly recommend

The 20ft Smart Magic tree was sent with wrong connector cable. The one I received was a 6 connector and it should’ve have been an 8 connector. The instructions or video did not provide enough detail for me to figure out what was wrong. Also instructions for connecting to the app are also very difficult to understand. Plus the app itself does not allow for certain functions, like simply having a multi-color tree. Very disappointing, especially for the amount of money I spent. The issue is not solved. I have called every day and no one answers. I have emailed and sent a service request without any response. Since this is the only forum you answer… please send a replacement 8 connector cable so I can try to get the lights operational. I am updating my review to 4 stars. The company sent a new 8 connector cable which is working perfectly. I still have an outstanding question about using the Tuya app to create a custom static color scene.

The flagpole was not in my order

Really terrible customer service! I have attempted to make contact with this group via their service request feature, email, and multiple phone calls to no avail. I purchased the 26', 3000 led tree and paid for a $1000 dollar decoration. It has failed in two places since installation and now I'm not able to process a warranty request because my parts aren’t even listed on their website. This is a terrible way to treat customers that invest this level of money in a product. Please do better...