Falcon NorthwestReviews of falcon-nw.com

Ordered my Fragbox PC with RTX 5090 and Ryzen 7 9800x3d plus 3 sticks of 4TB with 64GB RAM, and either a 1200 Watt PSU or 1300 Watt PSU, I can't remember the last spec which one it was. Overall this thing runs like a champ. I got it July 2025 and it's still kicking and screaming running great. I love playing war thunder on all highest settings. I play games at 4k and at a refresh rate that's usually very high.

DRX system failing from the jump. In 2023 I spent over 5K on a DRX laptop... upon receiving it. The thing would immediately black screen while trying to play Dota 2 a game that ran flawlessly on my old Razer laptop that cost about 2600 when I bought it. I've sent it in to be told "we never had issues" then I immediately have issues upon its return. Games that this unit has failed on Dota 2 Ready or Not Baldurs Gate 3 Rimworld Delta Force Gran Blue Fantasy I've spoken with support umpteen times and the most direct answer seems to be it's overheating and failing. I was told "it's a laptop it's not going to be a good system" by a support tech. That would hold water if I didnt experience 4 years of joy with a Razer laptop running most games on ultra with no issues. I was told to lower settings to help with heat but no matter what I do this damn thing is at 90 celcius cranking up the most basic programs. I don't understand. I'm shelving it to be a glorified work paperweight for PowerPoint and the like. Just going to buy a PC from cyber power PC or something. I cannot explain the frustration and embarrassment of spending 5k on a laptop to have it fail mid game while your boys on rigs from 6 years ago have no issues. I swear to God if I knew a way to get my money back I would.

This machine is from 2013 and FN is giving me phone support. Who does that these days? And YES they solved my issue. I will be planning to buy a replacement this year from THEM. Window 11 helps that need requirement but this Computer will be unplugged from internet but still a great backup. just my 2 cents.

I purchased this system 2 years ago and dealt with a failed 2TB samsung SSD and AMD 6800 GPU. They helped me with both. But it was certainly exasperating after shelling out $4,000+ to have to troubleshoot and repair my own PC. Here we are 2 years later and the liquid cooling is failing. My Ryzen 9 5900X is idling at 90 C and overheating if I try to do anything. I have never been compensated for any of the many hours I've had to put into getting this rig running from the start and, though it served my faithfully for 2 years, here I am again encountering another showstopping problem. Before you ask, yes I routinely clean the interior, and front radiator grill, with compressed air. I hate this computer.

I recommend Falcon Northwest without hesitation. Their Tech Support itself is worth the upfront price of their computers. For additional details, read on. I mistakenly deleted some "system files". This action resulted in a complete erasure of all my data! I immediately called Tech Support. Jon Yoder patiently walked me through a "System Recovery" process by which most of my data. I say "most" because the "System Recovery" is not necessarily the current date. Nevertheless, the lesson learned is "Do Not Delete System Files"! LOL.

Over 23 years I have owned 5 FALCON computers, I have just ordered my 6th! Yes a FALCON is that good! Ordering your custom system is simple whether you do it on their very intuitive website or talking directly to someone in sales. Their people know their products, and their integrity is second to none. More than once they have talked me out of more expensive components that I did not need and saved me money. I do not know many people in sales that would do that, actually talk you out of spending money! FALCON did... twice! My systems have been rock solid and dependable. The few times I have had to work with their technical support to install something new or update a driver, it has been painless. The Techs all work right there in Medford, Oregon and talk to you on your level for as long as they need to. In 23 years, I never had to use tech support because something broke... that is a testament to how well designed and constructed my Falcons have been. The systems truly are beautiful, a work of art inside. When I look inside the my new FALCON for the first time, I always get this feeling of awe, like looking at a nuclear reactor! They are so clean, the wiring is perfect, everything in its place and easily accessible. Now with the new lighting effects on the boards and the tempered glass sides it will be even more spectacular. In the end though, it doesn't matter how good the salesman was, or how clean the system is; bottom line it all comes down to performance, and FALCON does not disappoint. I run flight simulations which are both graphics and processor intensive. FALCON gets it done with both great performance and great graphics. Performance, Dependability and Customer service defines Falcon-Northwest. I will keep coming back to FALCON, they are second to none in my book.

Excellent product you get what you pick and they are fantastic for people who, like me, had always played console and were a noob at gaming PC design but wanted a serious product. Tech support couldn’t be better

I've had myTalon for about 4 years now. From start to finish the process was seamless and quick. I've run into 2 small issues with the cooler failing on my CPU but support has been top tier. Both times they responded quickly, helped me troubleshoot my issues, sent parts overnight so there was minimal downtime and helped me get up and running within a couple days. Shout out to Brett and Jonathan for helping me out!