Average
Based on 172 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dresses, jumpsuits and separates with timeless appeal and contemporary edge, all customizable, made-to-order, and guaranteed to fit & flatter. Choose your color, fabric, style, and hem for a one-of-a-kind look. Free Shipping and easy returns.
Fame and Partners (fameandpartners.com) has 172 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
172 approved reviews, newest moderated first
Anna Taylor -.
ABSOLUTELY FABULOUS! We had only had 3 weeks before the event to place an order for a custom gown (Sarah, turquoise, raised back, barefoot height, etc.). With 13 days to go, the custom dress arrived and is of better quality than I could have bought off the rack, more beautiful than any department store offering & more than we asked. Down to the smallest detail, this dress is top-notch. I plan to order more from them for myself THIS WEEK.
Sheila E.
For my friend's wedding we got to all choose our dresses for her wedding! Finally for the first time we all get to wear something different that suits everyone. Their customer service team was on top of it by organizing everyone's order together. I'm so happy with my dress, it fits perfectly and is so stunning! Thank you Fame and Partners!!!! <3
Beth
Absolute NIGHTMARE!! Ordered two dresses, horribly made and the wrong color. I sent them back May 10, 2018 and I still have not seen the refund!
June
Customer service fail. Period.
Erin Skitt L.
Completely unacceptable. DO NOT Support this company!
Rainbow K.
Customer Service is amazing, I always received timely responses and follow ups. The dress I received is absolutely beautiful and I got lots of compliments from people! I will be ordering from Fame and Partners again soon!
Dorothy
I loved wearing the navy silk Kira dress to my friend’s wedding. At the reception so many people (women and men) complimented me on my dress! Because the dress was a wrap it fit my pear-shaped figure perfectly! I felt like a million bucks! I’m so glad that I could customize the neckline and remove the ruffle on the skirt and I loved that I didn’t need to hem the dress. The dress was truely made for me. Love Fame and Partners! Keep on making beautiful dresses :)
G
There is no way to communicate with Fame and Partners beyond the chat function on the website, and while the representatives who run it have seemingly good manners, they ultimately fail to follow through on their promises. For example, I ordered a dress from Fame and Partners and contacted the customer service team because I was not sure when it would arrive. The representative assured me that she would contact the production team and ensure it would be delivered in time for my event. When I received no follow-up emails as promised within the next few days, I contacted customer service again, and another member of the team assured me that they were in communication with the Production Team and that the matter was being taken care of. Fame and Partners' customer service team failed to email me the promised update for almost an entire week, even after I repeatedly contacted them to check the status of the order. It was only earlier today—the day before my event—that I finally received an email saying that the dress would not arrive until next week. Given the assurances of the customer support staff, I didn’t think it necessary to find a new dress, and I am now left without a dress for my event tomorrow. In short, Fame and Partners has a truly reprehensible customer service policy. The only point of contact with the company is the chat function, and the representatives there do not follow through on their promises. This truly unacceptable considering both the cost of this company's products as well as Fame and Partner's mission to provide custom, personal clothing to their customers. I am sincerely hoping that the company will address the issue with my order and work to resolve it before my event as the most recent representative I contacted has promised me. However, considering how much of my time I have spent trying to communicate with the company and the total lack of action (beyond empty promises) Fame and Partners has made on my behalf, I am not at all confident that the order will be delivered on time, and I am left disappointed, frustrated, and without a dress for my event based on my experience with Fame and Partners.
