Average
Based on 577 reviews
Family Panda3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.
Family Panda (familypanda.co) has 577 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
577 approved reviews, newest moderated first
Roni
Excellent customer service by Sam and Cassandra, making sure that everything was right before designing and shipping. The package arrived just in time for our anniversary.
Reply from Family PandaOct 4, 2021
Hi Roni, thanks so much for your kind words. We work hard to meet expectations like yours. Congratulations on your anniversary! Quin from Support Team
Krista K.
I don’t even give this place 1 star they falsely advertise their products and way over price their items. They advertised a fleece blanket at the cost of $49.99 and what I received wasn’t even the size of a bath towel. I will never order from them again and I will tell other people not to order from them.
Reply from Family PandaOct 4, 2021
Hi Krista, we're sorry for this unpleasant experience. We're still waiting for your photo of your 30x40in blanket so we can check if it's smaller than described for you. We're happy to assist you so hope to hear back from you. Thank you so much for sharing, Quin from Support Team
Eileen C.
We absolutely love the picture with our wedding song. It was a great way to celebrate our 30 yrs together. Great job and customer service from Sam!
Reply from Family PandaOct 11, 2021
Hi Eileen, Sam and the rest of our team thank you for your amazing feedback. Hope we will have more chance to bring even better products and experience to you. All the best to you and your husband! Quin from Support Team
Heather
I ordered a canvas for my wedding anniversary and I just had the best experience with this whole process. It was easy to order, fast shipping, no issues at all. They even followed up with a happy anniversary email to us. Great experience and the canvas is beautiful! Thanks so much!
Reply from Family PandaOct 3, 2021
Hi Heather, congratulations again on your anniversary! Hope you well and forever happy with your loved ones. Thank you for choosing us, Quin from Support Team
Becca
Customer service is great when the photos do not upload correctly. I appreciate the follow up as well.
Reply from Family PandaOct 3, 2021
Hi Becca, thank you for sharing with us. We're glad that we were able to help and that you are happy with your experience. Regards, Quin from Support Team
Sheryll J.
This was a gift for my son and daughter-in-laws 14th Wedding anniversary. They are in California and I am in Indiana. My son told me it moved him so much it made him cry. Although I don’t like to make my son cry it made my heart happy to know that he was moved to tears of Love! Thank you
Reply from Family PandaOct 3, 2021
Thank you for sharing with us, Sheryll. It makes our day knowing that you and your family loved it so much. Cheers, Quin from Support Team
Carla G.
I love my photo book, the pictures come out so clear. How I created the photo book that's the way it came out. I especially love when it's free and I just have to pay shipping. Hopefully I get more free photo books, that way I don't have to order pictures, then put in photo album.
Reply from Family PandaSep 30, 2021
Hi Carla, thank you for your review. We're glad that you loved the canvas and if you need any other support or questions, our team is ready to assist you. Best, Quin from Support Team
Vonnely M.
Beautiful!! Beautiful!! Beautiful!! Received our canvas in perfect condition and exceeded all expectations. I only added a frame to match with the decor of the house but not needed at all. Lots of compliments.
Reply from Family PandaSep 28, 2021
Hi Vonnely, thanks for your awesome review. You have made our day with your sharing and we hope the canvas made your day, too. Best, Quin from Support Team
