Average
Based on 577 reviews
Family Panda3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.
Family Panda (familypanda.co) has 577 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
577 approved reviews, newest moderated first
Bonita T.
It took a little longer for delivery than I thought but other than that it was nice thank you
Reply from Family PandaDec 21, 2020
Dear Bonita, Thank you so much for your feedback. We work hard to meet expectations like yours and we will continue to keep trying to be even better. Merry Christmas, Bonita! Quin from Family Panda.
Jessi
Hilarious gift! Order was delivered quick & safe (was breakable)! :)
Reply from Family PandaDec 21, 2020
Dear Jessi, Thank you for your feedback. So glad you like the gift, hope to hear from you again soon. Merry Christmas, Quin from Family Panda.
Frances K.
My order was messed up and still hasn't been fixed and no one answers my emails
Reply from Family PandaJan 21, 2021
Dear Frances, Our apologies for this unpleasant experience you had with us. Our Customer Support Team has sent you an email regarding the replacement for your order, please kindly check it out. We can totally understand how frustrated you were. This is going to be a great lesson for us in providing products and customer support in the future, especially in the holiday season. Once again, we're deeply sorry for any inconvenience may have caused to you and thank you for your patience and your kind understanding. Best regards, Tracey from Family Panda.
Tiffany C.
The ornament was exactly as pictured and arrived in a timely manner. Thank you Family Panda!
Reply from Family PandaDec 21, 2020
Dear Tiffany, What amazing news to hear! Hope the ornament matches well with your other accessories with its cuteness and meaning. Sending Christmas cheer from our team to you and your family! Thanks for letting us serve you. Quin from Family Panda.
Mrs. A.
I was originally given the wrong tracking for my order so it told me that my package was delivered to the wrong location. When I finally got my package, the item was much cheaper quality than in the pictures on the website (especially considering how much I paid for the item). I will not be purchasing anything from this company in the future.
Reply from Family PandaJan 28, 2021
Dear Amber, Our sincere apology for this unpleasant experience you had with us. We can totally understand how frustrated you were, but please understand for our situation as our company and shipping carriers are experiencing the unprecedented volume increases in this holiday season which led to the mistake of sending you a wrong tracking number. Once again, we're deeply sorry for any inconvenience may have caused to you. We have set our products and services standard very high, however, in this situation, we clearly fell short. This is going to be a big lesson for us in improving products quality and customer support in the future, especially in the holiday season. And we hope that you will allow us a chance to be at your service again and show you our improvement. Thank you for your kind understanding. Best regards, Tracey from Family Panda
Debbie H.
Family Panda ORDER #FP30145 Placed an order on December11th guaranteed Christmas delivery. I have emailed with response on shipping with no response Do not order from this company. They can at least communicate
Reply from Family PandaJan 21, 2021
Dear Debbie, Our sincere apology for this unpleasant experience you had with us. Please understand for our situation as our company and the shipping carriers are experiencing an unprecedented volume increases which had been affecting to the order information updates and shipping time of your order. We can totally understand how frustrated you were. This is going to be a great lesson for us in providing products and customer support in the future, especially in the holiday season. Once again, we're deeply sorry for any inconvenience may have caused to you and thank you for your patience and your kind understanding. Best regards, Tracey from Family Panda.
Chris W.
My mom absolutely LOVES her blanket. The quality is amazing. Using the handwriting font was a great option since I have terrible handwriting. And it shipped so fast! Wow. We were really impressed. Will be buying another for sure.
Crystal J.
The ornament was perfect! The quality was beautiful and I will definitely be ordering again from them soon!
