Average
Based on 577 reviews
Family Panda3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 2017, a bunch of artists with a passion for limited edition t-shirts started selling designs on Facebook fanpage. In 2018, Family Panda brand was officially launched. At Family Panda, you will find perfect gifts for your family, such as mugs, apparel, blankets and home décor ideas on all occasions. Our artists and loyal followers are the creative blood in our cottony veins. We thrive on their ingenuity, bringing only the best designs to life.To find out more about Family Panda and to read some Frequently Asked Questions, please go to our service section, or you can always contact us using our contact page.
Family Panda (familypanda.co) has 577 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
577 approved reviews, newest moderated first
Dava T.
My picture was better than I could ever imagine! 🥰
Reply from Family PandaNov 10, 2020
Dear Dava, Thank you for your kind words. We are happy to learn that you are satisfied with our product and service. Hope we have more chances to support you guys with the best service in the future. Best regards.
Dawn C.
The blanket came out nice. It is a little thin in material for the price.
Reply from Family PandaNov 10, 2020
Dear Dawn, Thank you for taking your time to share your opinion with us. We really hope to see you back soon and we are still trying to improve in providing you with the best products and service possible. Best regards.
Christopher C.
I bought a canvas painting 🖼 for my Dad Birthday, however when the print arrived there was a missed spelled word, instead of printing “ Love your Son” it was printed “Lover your Son” I took a photo of the error and sent it to customer service, they responded in a timely manner and resolved the error by sending out a new replacement with the correct print. My Dad was over joyed with the pieces and I am very impressed with the quality of the product and amazing customer service. Thank you FamilyPanda. I will definitely make future purchases and recommend family and friends......🌠🌠🌠🌠🌠
Reply from Family PandaNov 9, 2020
Dear Christopher, Thank you for taking your time to share your feelings with us. We are so happy to learn that you and your father love this product. Hope we have more chances to support you guys with the best service in the future. Best regards.
Lisa R.
It's been almost a month and I still haven't received my order. This is the first time I have ordered from here. Not looking good for a second time. I hope I. Get it before Thanksgiving.
Reply from Family PandaNov 9, 2020
Dear Lisa, We are very sorry to hear that you had an unpleasant experience while shopping with us. Our Customer Service has sent you an email, could you please check your mail box so we can assist you further on this issue? Thank you so much for your understanding. Regards, Family Panda Team
Ms M.
The cup was amazing but only lasted maybe 2 weeks as the handle broke.
Jill C.
Arrived broken and in pieces. Sent emails for exchange or refund and never got response. Will not order from them again.
Reply from Family PandaNov 25, 2020
Dear Jill, We are sorry for any negative experience you had with us . We would like to offer a replacement at no cost to you and we also sent you an email to inform about it, could you please respond us so we can support you with our best service? Thank you and we are looking forward to hearing from you. Best regards, Ann from Family Panda.
Jennifer T.
It has been a month since I ordered my item. There has been no updates, except an email I received two weeks ago saying my item has shipped. When I check the tracking number it says waiting receipt of item in order to ship. I’m starting to think this website is one of those fraud websites.
Reply from Family PandaNov 9, 2020
Dear Jennifer, We are sorry for the negative experience you had with us. Our Customer Service has sent you an email, please check your notification so we can support you a best solution to resolve this issue. We are looking forward to hearing from you. Thank you and regards, Family Panda Store.
Jamie V.
Great experience
Reply from Family PandaNov 7, 2020
Dear Jamie, Thanks for the awesome review! We really appreciate you taking the time out to share your experience with us! Come back and see us soon. Cheers!
