Luke D.
the coat arrived horribly wrinkled
the coat arrived horribly wrinkled, have been unable to get the wrinkles out, it looks like it was left in the corner of a garage for months. Will take it to Dry Cleaners to try to get it cleaned and pressed.
Reply from Fan JacketsMar 6, 2023
Hi Luke, I would like to extend my sincere apologies for any inconvenience caused upon receiving the package. At Fan Jackets, we place great emphasis on customer satisfaction and strive to provide services that meet the expectations of our valued customers. To address this issue promptly, I have assigned this matter to our Customer Support Team. They will contact you shortly via email and provide you with the best possible solution to overcome this challenge. Our support team will remain in contact with you until a satisfactory resolution is achieved. I regret any complications you may have faced and request your understanding in this matter. Your patronage is valuable to us, and we would be honored to have you return as a happy and satisfied customer of Fan Jackets. Thank you for your patience and cooperation. Regards, Fan Jackets