Jose T.
Totally disgusting
Totally disgusting, I went through the web page and from the beginning I was a bit unconfident because of the bad quality of the pictures and the lack of details but even with that I finally did a purchase because the price I found was really good. After 2 days I've found that I have to pay around a 30% extra for import the item!! NEVER EVER BUY HERE They never clarify this until you are in the trap, then after reading their policies I discovered you have to pay imports and if you want to return you have to pay the export plus a penalty... To sum up, a totally ruin for a product of a dodgy origin, that you will pay for return so at the end you can not even check if it fits on you or the quality of the product IT IS A TRAP for people who never read the small letter like me, so now I have my order trapped in customs and if I don't pay seems like I will loose more money and without even being sure of what the hell I will receive. Totally disgusting and feeling scammed, my advice never buy nothing here, it will be more problems than solutions and at the end of the day you could end up paying for nothing Terribly sad at the moment with my mistake buying here UPDATE: After sending many e-mails nobody has answers and what is worst is that they say strictly in the websites that now you buy there are no hidden costs and any duties will be charged, but they don't reply so I had to lose all the money and the jacket was more expensive than buying directly to the brand web page... I am feeling totally disappointed and hopefully this reach someone early so s/he doesn't sufer the same luck!!
Reply from FashdesDec 18, 2024
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and for the frustration caused. We value our customers greatly and take all feedback seriously, so I’d like to address your concerns. First, I’d like to clarify that our policies, including those regarding customs duties and returns, are outlined on our website. However, I completely understand how this could have been overlooked during the checkout process. Import duties are determined by your country’s customs regulations and are beyond our control, but we make every effort to ensure this information is available upfront. Regarding your order being held at customs, we would like to assist you in resolving this situation. If you could provide your order number, I will personally look into it and do my best to expedite the process. We are sincerely sorry that your experience has been anything less than satisfactory. We aim to provide transparent communication and support, and I’d like to help turn this situation around for you. Please feel free to reply directly to this email, and I’ll ensure your concerns are prioritized. Thank you for bringing this to our attention, and I hope to resolve this to your satisfaction. Best regards, Sarah