FashionTIY Reviews | Read Customer Reviews of fashiontiy.com

FashionTIY Reviews | Read Customer Reviews of fashiontiy.com

FashionTIY reviews

116 approved reviews, newest moderated first

Ann R.
Jul 5, 2022
This company ships terrible slow!! Don’t believe the fake positive reviews
The good reviews here and on apple have got to be fake!!! There’s absolutely no way. I’ve placed 4 orders with this company total and 3 of them took over a month to deliver!! And that’s after paying express shipping of close to $20 when the items themselves are like $3! It’s ridiculous that a product sits in the same spot for 2 weeks to go through what they call an “inspection” process. Pleaseeee do not use this company if you have real customers! You will feel the same frustration your customers do and probably be issuing a lot of refunds!! Their website claims that another company is just making false reviews about them but that’s really not the case!! You’re looking at 30 days shipping MINIMUM. I’ve never gotten a product before that.
Reply from FashionTIYJul 6, 2022
Sorry for the inconvenience. Like you, we do not have the authority to ask our customers to make what kind of reviews about us, nor do we recommend that you make critical statements about the reviews of other customers. Based on your name, we found the corresponding account number and confirmed that you paid for 5 orders, of which 2 newly paid orders are being processed and the other 3 orders have been delivered to your customers. It should be noted that the Standard Air Mail you selected for the 2 delivered orders, when you paid for the orders, the system has clearly stated that the shipping time for this shipping method is 15-35 working days. As a factory wholesale platform, our processing time and shipping time are calculated in working days, not natural days. The actual delivery date of the package did not exceed our promised shipping time. If you have any questions, please contact your account manager in the FashionTIY app via Online Chat. Thanks for understanding.
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Catherine C.
May 27, 2022
I'll use their clothes to dust the furniture...
...because that's all they're good for. If I could give this seller zero stars, I would. They use enhanced photography to make their merchandise look much higher quality than it actually is. I risked $100 on a few items. High shipping and slow delivery. Don't waste your time or money.
Reply from FashionTIYMay 28, 2022
Sorry, you made a review that is completely inconsistent with the facts. As a factory wholesale platform, all products are factory wholesale prices, our goal is to provide wholesalers and retailers with the most cost-effective products. However, different customers have different requirements for product quality, and our prices for products of the same quality have obvious advantages. In addition, all product photos are taken in kind. Due to the difference in shooting light and angle, there may be slight differences between the photos and the real objects, so we will recommend customers to pay for trial orders to check whether the product quality meets their requirements before purchasing in bulk. At the same time, our after-sales policy is publicly stated on the APP and website, and any customer can view it at any time. We have verified that the actual payment amount for your order is $68.5, and the standard shipping you selected for the order, the system has clearly displayed the shipping time on the payment page when you paid for the order. We received your email asking for a refund as a bargaining chip to remove the negative review, but we haven't heard anything from you about your dissatisfaction with the product or providing evidence of a quality problem with the product until then. We value any customer's purchasing experience and hope to maintain good communication with customers to solve any problems encountered. Negative comments are not helpful for solving problems. You can always contact us via APP message or email. Thanks for understanding and looking forward to hearing from you.
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Mike M.
May 25, 2022
If you are a fashion business, STAY AWAY!
Do not use them. They have terrible customer service and they are complete frauds and scammers. My company tried posting an item that they sell, and when it came to purchasing that particular item, they of course took it off their site. It's likely that they steal these items from others. Be careful when using them. I contacted customer service about this issue and was basically told to F off and too bad.
Reply from FashionTIYMay 25, 2022
Sorry, we cannot accept your malicious review. At the same time, we did not find a corresponding account or order based on your name. It should be noted that as a factory wholesale platform, our products are as many as hundreds of thousands, and they are updated every day. When the stock is insufficient, the system will automatically remove the product. When the customer pays for the order, the system will ask the customer to choose how to deal with the temporarily out-of-stock products, which will be completely determined by the customer. We will make accurate processing according to the customer's choice to ensure that the customer's interests will not be affected in any way. If you have any questions, please contact your account manager via Online Chat in the FashionTIY app. Thanks for understanding.
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B.R.P
May 15, 2022
I placed an order on 4/16/2022 and paid…
I placed an order on 4/16/2022 and paid $150 for shipping. My order was a little over $500..The shipping time was 15-25 days and the website says fter orders are paid, the warehouse department generally takes 3-6 working days to process the order. I expect to wait over a month..FashionTIY contact me 5/11/2022 almost a month after I placed and paid for my order to let me know they are out of stock over 25 of my time…My immediate thought was that it has been a month and they are just NOW telling me items are out of stock? Which means I will wait another month to get an incomplete order? What if I were dropshipping? How would it have been for me if I had to tell a customer a month later that the items were out of stock? FashiontTIy may be okay if you're ordering for yourself, but not as a business. And definitely not as a dropshippier…Do yourself a favor, change your VPN and try one of the many different google country web search to find a company who doesn't take 2 months…I order stuff from the UK and many companies offer free shipping AND the stuff arrives in less than a week. I am in the US. I ordered stuff from Turkey, here in a week. There are literally tons of wholesale companies, that have comparable prices…But you have to do a little work around on Google…I use a VPN so I connect to whatever country I want to shop in so I get that country search results. I am in the US, so if I use google I won't ever see any UK, Turkey or the hundreds of other wholesale companies…Basically if you are in the US, and use google, the same types of companies like FashionTIY show up…These people are not wholesale companies..THey are a larger dropshipper…There is absolutely no excuse if the [products are in a warehouse, that it takes almost a month to notify a customer that they don't have the items in stock? This is not 1980…..Anty "good review" your read are there employees..This COMPANY IS HOORIBLE..A MONTH AND STILL NO ORDER AND THEY SOMEHOW THINK THAT IS acceptable? They were the first placed I ordered from but it took a coupled of weeks for me to realize wholesale companies do NOT work in this fashion…This is basically Alibaba with a Nice website…There is no way you will grow your business using FashionTIY..nobody is going to wait a month for any items,,much less the junk they sell on here…I told them to cancel my order..But I expect it's going to be an issue getting a full refund and I will have to dispute with my credit card./..if this was really a wholesale warehouse they would have a warehouse you could visit in person..but they do not…YES this is a scam..
Reply from FashionTIYMay 16, 2022
It's a pity that you didn't read our FAQ in detail, which made it impossible for us to accept your criticism. For the questions you raised, we have explained in detail in the FAQ to help customers make better purchases. 1. As a factory wholesale platform, we have hundreds of thousands of products on sale, and the products come from different production lines. Because the purchasing needs of different customers are very different, many wholesale customers will also collect products of different categories in the same order. Therefore, after receiving the customer's order, we need a specific time to classify, quality inspects, and package all the products to ensure that the shipped products are in good condition. During peak sales seasons or special holidays, processing times may be extended. This is a necessary process. 2. Since some products may not be transported due to temporary shortage, the system clearly asks you to choose the processing method when you pay for the order. We will follow your choices when paying for the order to ensure that the interests of the customer are not compromised. 3. We provide flexible transportation methods to meet the different needs of customers for transportation time. When you pay for the order, the system will automatically display the available shipping methods and the corresponding shipping costs and shipping times for you to choose. The logistics company will deliver the package to you at the agreed time according to the shipping method you selected. 4. For the Google search results you mentioned, as far as we know, you can easily find what you need in the US without using any VPN. If you are directed to search for information in a certain country, this is your freedom and we have no right to interfere. 5. We have hundreds of thousands of long-term high-quality customers from the United States, Europe, and other regions. Just like you, any client has the right to say something positive or negative about us, and we cannot interfere. Is it reasonable to criticize the person who made the review because of the positive review of others? In addition, we checked all orders on April 16 and found 2 orders with an amount between $500 and 600, but the corresponding shipping costs were $101 and $110 respectively. It doesn't match what you said. Based on your name at the time of the review, we were also unable to locate the corresponding order. If you have any questions, please contact your Account Manager on the FashionTIY app or website via Online Chat. Thank you for your attention and understanding.
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Alicia
Apr 23, 2022
Shipping price way too high
I love the professionalism, responsiveness and all ,But I am from South Africa and I want to order products that total to R1350 (US85.11) but shipping cost me R4050 (US261.0)... that is like R2700 more than the actual products I'm placing an order for & it gives me an option for Express shipping only. I really wanted to order from here but I'm disappointed, there's no way I'm paying for shipping that is 3x the total amount of my products.
Reply from FashionTIYApr 23, 2022
Sorry for the inconvenience. We are a factory wholesale platform and all orders are shipped with trackable international logistics. Due to the remote geographical location of South Africa, the freight charged by the logistics company is much higher than that of European and American countries. We can only pay the freight according to the requirements of the logistics company. The freight of orders is calculated by weight, not tied to the price of the product itself. In addition, the current international logistics is always in a relatively tense situation, and the freight charged by logistics companies continues to be at a high level. This has become a global problem. Thanks for understanding.
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Lisa D.
Apr 16, 2022
This is my first time ordering from…
This is my first time ordering from fashiontiy & it was Awesome! The quality of the items & the shipping time to the US is fantastic! I placed a fairly large order & only 12 items were out of stock which is naturally to be expected & surprising it wasn't more. I was given a credit for my out of stock items which I am very satisfied with because I will definitely be placing another order! I'm so happy I found a great wholesale company I can trust!
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Alaa E.
Apr 7, 2022
Is Your stock found in US or…
Is Your stock found in US or Turkey...So when ordering at Asia, the order will come from US or Turkey?
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Paola
Mar 18, 2022
Worst experience ever
I order more than 600 dolars worth in clothes and I completely lost my money. Some pieces didn’t arrive and they haven’t given my money back. The clothes is very cheap, worse than shein. Some clothes have stains, I want my money back and they dont answer me. I want to return the merchandise because before I bought they told me I could but now they don’t answer my messages. So I DONT RECOMMEND IT TO ANYBODY.
Reply from FashionTIYMar 18, 2022
We cannot find the corresponding order based on your name, please tell us your order number or account number so that we can verify the order for you. It should be noted that negative comments do not have any positive effect on the resolution of the problem. 1. As a factory wholesale platform, all our products are at wholesale prices. Different prices correspond to different quality levels. Different customers have different requirements for product quality. Any sophisticated business client would make an objective judgment on this. 2. Our factory supplies SHEIN at the same time. Since we are mainly engaged in the wholesale business, our price has more obvious advantages than SHEIN. 3. All products go through strict quality inspection and packaging process before transportation. If the product you received has quality problems, we will provide you with free after-sales service after you provide clear photos as evidence. 4. Our after-sales service policy is clearly announced in the FAQ, any customer can check it at any time. For products without quality problems, we do not provide free return and exchange services, and we will never make promises to any customer that cannot be fulfilled. 5. To avoid omissions, our customer team will reply to all customer messages received within 24 hours at the latest, no matter what the customer's request is. Please log in to our APP or website to view the reply content. If you have any questions, please contact us in the FashionTIY app via Online Chat. Your account manager will get back to you within 24 hours. Thanks for understanding.
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