Bad
Based on 159 reviews
FasterPay1.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Spend, send and receive global cashless payments with FasterPay. Create your free account in just a few steps.
FasterPay (fasterpay.com) has 159 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
159 approved reviews, newest moderated first
Depth Of S.
Worst just worst. i have been trying to make a deposit. All i got was a bot message that it cannot be done now. i have already contacted your customer support. ticket keeps getting closed
Reply from FasterPayDec 5, 2022
Hi, Get in touch with our support team via the 'Chat & Support' section inside your FasterPay account or via Facebook at https://www.facebook.com/fasterpay.ltd so your questions about your transaction will be handled properly.
janique S.
I am now convinced that this is a scam. I am not stupid. This is a scam. Every time I try to send my money which they collected on my website they come up with a dishonest reason for declining. I can't wait for them to be investigated, arrested and for the documentary on Netflix. Ask for my money, God will deal with you and yours Fasterpay!
Reply from FasterPayDec 2, 2022
Hi Janique, Send us more information about your account so we can find it and assist you with your concern. You can provide them via our Facebook page at https://www.facebook.com/fasterpay.ltd.
Nazif
I NAZIF ABDULWAHEED have an account with FasterPay they hold my funds and refuse to let me withdraw my funds cause I ask the customer care support that can I cancel my ongoing transaction it’s a question and they went on and cancel my transaction that’s where the problem start. I chartered with their customer care support and refuses to answer me. FasterPay is the worse ever app I have used in my life.
Reply from FasterPayNov 22, 2022
Hi Nazif, Your account is active. You can initiate a Send Money request to withdraw your remaining funds from your account.
Yulia
I don't recommend using FasterPay. For more than two months I have not been able to withdraw 491 euros from my business account, although my account is approved. No one will answer my letters in the chat and in support.
Reply from FasterPayNov 2, 2022
Hi Yulia, Send us a message on Facebook at https://web.facebook.com/fasterpay.ltd. Simply provide your email address and ticket number (if any) so we can find you and attend to your questions right away.
Oleksandr K.
Upd. Money withdrawal was finally enabled, but before that they requested a proof of orders delivery from my side. I have been accepting payments with FasterPay for approximately 4 years, we had different kind of issues during this time but they were resolved by support. Last week I realised that withdraw money option was disabled in my account without any notice, with message to reach customer support in chat when you hover over the send money button. I contacted the support immediately since this is a very urgent issue, but my request is still ignored by customer support. More than 1 week without any explanation from customer support why money withdrawal was turned off for my account. Issue number is AT-221017-CGN6
Reply from FasterPayOct 27, 2022
Hi Oleksandr, Your inquiry has been attended to right away and you were advised that we are checking the cause of the Send Money feature's deactivation — investigation is still ongoing and we requested further information from you via ticket #AT-221017-CGN6. Our team has always been available for assistance, and we intend to continue that.
Hamza
Very Pathetic Service and poor support system.They rejected the application without giving any reason.I am waiting for their response a week now and still no response.I applied for their Payment Gateway which I want to use on my highly professional Website!
Reply from FasterPayOct 25, 2022
Hi Hamza, You may visit this link https://www.fasterpay.com/restricted-business-models to learn more details about the accepted as well as restricted business models. Your account or inquiry was not found on our end. Contact us on our Facebook page at https://www.facebook.com/fasterpay.ltd to provide your ticket number and email address. We are working to speed up our response time — we will attend to all queries at the earliest possible time.
alex L.
I can't log in to my account on the fasterpay website. Prompt to verify my mobile number. But the problem is that my phone can't receive the verification code sent by fasterpay at all. I have tried countless times in the past week, but I cannot receive the verification code sent by fasterpay. After that I couldn't find any phone contact information for them. They can only be contacted by email and online ticket. I have sent the following ticket: OC-221018-PCX9 OC-221018-C9LQ OC-221017-IF6T OC-221017-ZRBB It's been many days so far and I still haven't received any response. I also can't view these tickets, because viewing tickets requires "login to their website", but the problem is that I have no way to log into their website. As a payment company, don't you even provide phone contact information??? update 2022-10-21 I've contacted my mobile phone operator and they don't do any blocking. So it can't be the operator's problem. And I have tried at least 20 times in this week, and I have not received the SMS verification code. This is actually a paradox. You said that you can see the text messages I received from your system, but the problem is that my carrier's text message records do not show that I have received text messages from you. So my phone is not SMS may be received. There is no problem with my phone receiving verification SMS from websites such as google, facebook, etc., why can't I just receive yours? Please cancel my SMS phone verification, or you can use voice verification instead of SMS by calling me. Also, please don't use the ticket to contact me! I've said it repeatedly, because I can't receive your SMS verification code, so I can't log in to your website system. You send me a ticket, and I need to log in to view and reply. But Obviously I can't log in, is this a joke or intentional?
Reply from FasterPayOct 21, 2022
Hi Alex, No issues were detected in our system. Three codes (OTP) were created, and it appears that all of them were successfully sent to your phone number. Contact your carrier to run some further checks on this. You can reach us on Facebook at https://www.facebook.com/fasterpay.ltd — or by just responding in our email thread with ID #OC-221017-ZRBB if you have additional questions. We’ll help right away.
Di-lujo
The customer made the purchase on August 23rd, and as of today there are still no funds despite the successful completion of the verification process. FasterPay, the worst payment gateway, did not respond in any way after receiving all my documentation. now they are inform me that my account are going to be deactivate it because my website is out of stock. I urgently need a fix. Transaction ID WD-221005-8F4E
Reply from FasterPayOct 25, 2022
Hi Di-lujo, Your questions about refund and withdrawal requests have been addressed through our active email threads — #AT-221019-EWDC and #AT-221018-D5SY. Simply respond to these tickets with your additional queries. We’ll help right away.
