FastSpringReviews of fastspring.com

Reply from FastSpringJan 26, 2026

Thank you for bringing this to our attention! We followed up on your ticket and confirmed with the seller that a refund was issued to you on Thursday (the same day of your review here). Thank you for your patience, and we hope this speediness to resolve this issue will help you possibly update your current review here.

Reply from FastSpringJan 21, 2026

Thank you for bringing this to our attention. We're sorry to hear about the delay with your January 15th payment - we understand how concerning this can be for you. We've escalated this to our support team. Could you please submit your details here https://fastspring.com/contact/seller-support/ and through the Trustpilot information request system so we can track your payment? This will help us properly match your review to your support ticket and escalate to our team. Thank you for your patience.

Reply from FastSpringJan 21, 2026

Thank you so much for this incredibly thoughtful and detailed review after 12 years as a FastSpring customer! Your perspective as a long-time European business owner serving global clients is invaluable. You've perfectly captured a main issue we help solve - the complexity of handling global taxes, invoicing, refunds, and compliance across multiple countries creates real headaches and risks. We appreciate you highlighting how FastSpring simplifies international business operations and provides more personal support than you'd get as "just a number" elsewhere. We truly appreciate your loyalty over 12 years and your recommendation to other businesses. Thank you for taking the time to share such a comprehensive perspective!

Reply from FastSpringJan 21, 2026

Thank you so much for this positive feedback! We're delighted that our support was fast and prompt. We'll share your kind words with our team. We appreciate you taking the time to recognize their work!

Reply from FastSpringJan 21, 2026

Thank you so much for this wonderful feedback! We're thrilled that our support team was able to update your address within 30 minutes and provide such friendly service. It's great to hear that we could quickly resolve something that couldn't be handled through your subscription provider. We'll share your appreciation with our team. We truly appreciate you taking the time to share this great experience!

Reply from FastSpringJan 21, 2026

Thank you so much for this wonderful feedback! We're thrilled that our support team responded quickly and comprehensively to your request with professionalism and kindness. We'll share your appreciation with our team. It's great to hear you had an excellent experience! We truly appreciate you taking the time to share this positive feedback!

Reply from FastSpringJan 21, 2026

Vielen Dank für dieses großartige Feedback! Wir freuen uns sehr, dass unser Service zuverlässig und freundlich war und dass wir Sie mit Zwischenmeldungen auf dem Laufenden gehalten haben. Wir werden Ihre freundlichen Worte an unser Team weiterleiten. Es bedeutet uns viel zu hören, dass wir Sie gut informiert haben! Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre positive Erfahrung zu teilen!

Reply from FastSpringJan 26, 2026

Thank you so much for this positive feedback! We're delighted that everything was resolved for you. We appreciate you taking the time to share your good experience!