Great
Based on 25 reviews
Fastwill4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FastWill is on a mission to be the category leader in digital estate planning by providing a quick, simple, and affordable way to create an estate plan! Our easy-to-use system allows you to create, sign, and notarize a full Will-based estate plan in under 20 minutes from the comfort of your home. We help users create documents such as Last Will and Testament, Power of Attorney, and Advanced Care Directives. We believe in a holistic approach to estate planning that leaves you and you're loved ones protected and prepared for the future.If you're seeking a bit more guidance, please check out our Attorney Support feature which allows you to meet with an experienced Estate Planning Attorney in your State to receive a line-by-line review of your documents along with personal legal counsel regarding Estate Planning.Our online notary feature allows our users to meet with a verified notary to sign and notarize their documents from home. This creates legally valid documents and removes the stress of finding a bank or institution to notarize your plan.Customer satisfaction is our number one priority! Tell us about your experience with FastWill and please let us know anything we can do it make it better!
Fastwill (fastwill.com) has 25 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
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customer
Generated documents have major errors and my customer support request was never addressed
Reply from FastwillOct 22, 2026
Thank you for your feedback. We take every concern about our documents seriously. Our team has reached out to you directly, and we’d be glad to review your documents with you. Please reply to our email or contact [email protected].
karen H.
We have tried continuously for weeks and weeks to get in contact with this company. We call during hours listed on the site only to hear a recording to call during business hours. On occasion if we do get a hold of Zach's sister (who answers the phone: “Hello” with no business identifier) who can’t help us. We’ve tried to do a contact support from the site to no avail. Even Zach himself said he would send an email; but didn’t follow up.
Reply from FastwillSep 3, 2024
Hi Karen, thank you for reaching out and bringing this to our attention. I'm sorry to hear you're still having issues with FastWill. I will personally ensure that your concerns are addressed promptly. Based off our phone call last week, we were under the understanding that we had addressed all of your questions and concerns. However, if something isn't clear, We're happy to call again. We've reach out again for email. Please let us know the best way to reach you, and we'll make sure another team member follows up directly to answer any additional questions.
