Average
Based on 739 reviews
FEATURE3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.
FEATURE (feature.com) has 739 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
739 approved reviews, newest moderated first
Kmille
I love Feature but they always give raffle results way too late. I’ve won raffles about 3 times for them and thought I didn’t win. So after I won on Nike or somewhere else later at about 6pm on the day of the drop I find out that I won. But they raffle ended the day before the release. And you can’t cancel it. Why do they require credit card information for the raffles? This is a lot of money wasted for me.
Jitiphat A.
Very smooth transaction and love when notifications on app is amazing!
Howell H.
Expect your purchased item on time. You don’t have to worry if your product is getting ready to be ship. Just relax
DZ
Customer Service takes longer than the actual shipping to respond
will L.
Terrible customer service. Paid $55 for nothing. I'll take the blame for not having an updated address for delivery, however I sent an email literally 5 minutes after the payment was confirmed to change/update my order and did so everyday for 7 days only to be told it was shipped and I would have to return the item. I didn't get a response for 7 days. Crazy. Total waste of $50 on a shirt. This was my first purchase and I got nothing for it other then terrible service. I will not purchase anything from this site and will make sure anyone I know doesn't either. Order # F-673508
Florena B.
Requested return assistance for purchase that didn’t fit. Followedinstructions provided by the automated email and told to send merchandise back with a label they were supposed to send by feature.com via email. Was advised that shipping cost for return would be deducted from the amount I would receive for a store credit. After waiting 48 hours I never received a shipping label. Sent an email inquiry and was told that I was one hundred percent responsible for the cost of shipping on my own. I replied and asked why the cost was deducted from my credit if they were not providing a label but never received a response. No contact phone number available on the site. They will never get my money again!! I can’t use the product I purchased but I sure won’t be paying a shipping cost twice!
Cmoore42
Have been in dispute with this company for months now trying to get my money back. I ordered 4 items by mistake without knowing it was a US store (my fault), Under no circumstances will they allow you cancel orders or return your items. 2 items turned up after 2 weeks, the 3rd turned up a month later (packaging was ripped open and item screwed up inside), the 4th item took 6 weeks to get here and all I have had is a $20 refund on shipping. THEY CHARGED $160 FOR SHIPPING AND I COULDNT DO ANYTHING ABOUT IT! Oh and not to mention they took a duplicate payment of $80 which they are challenging! I have 3 ongoing cases with my bank to try and resolve these issues. You really wouldn't have a business like this in the UK! Customer service is a joke, the same scripted replies. Once they found out I have claims open with them, they wont help me at all! Its laughable! Everyone please avoid!
Alex M.
If I could give a nagative 5 stars they would... The seller refuses to answer any emails or communication. I contacted them merely minutes after I placed the orders and the order confirmation in my email. I asked to have the shoes order cancelled because they were misleading and not forthcoming. They completely ignored my many requests to cancel the orders. The only response I got was an email telling me the shoes are being shipped... without a doubt the biggest rip off and scam company putting in misleading or no disclosing all the information until asfter they send you the shipping confirmation. Now the packages will be here on Monday by the USPS Priority mail on 10/17 and I have full intention of refusing to accept the packages and having them returned to Feature. This company is dishonest knowing full well they are selling shoes under a misleading description.. and they continue to do so. I will not be bullied by this company. I have been as cordial and courteous as possible but I now realize they are not a legitimate company by their actions of refusing to communicate, reply to emails and lying right to your face and not taking responsibility for their error whether intentional or not. They even refuse to reply to emails from PayPal when asked to provide any information for further clarity and for any requests for that matter. Either way they will have the package refused and returned to them. I will not be bullied or intimidated by this company Feature. Not quite sure what they think would happen, that if they ignore me, I will go away and accept a product that is not even what is being advertised.
