FellowproductsReviews of fellowproducts.com

Coffeepot is good. Opus grinder is a nightmare - serious static issue, chaff flies everywhere all over.

Fellow products are nice. But they wanted to make cheap money. I ordered some mug $150 worth hoping to use them. But I did not like as much and wanted to return some and get different fellow products but the return process is a hell. Felt like they intentionally made it harder so that I can’t return them. Listen fellow I was initially to buy your products and recommended to my friends but now I feel like you guys little care little I spend $ 600 dollar ….I bought a grinder, ekg kettle and 5 move mugs.

Mistakes happen! A company's true personality is in how they address issues. I ordered 4 mugs from Fellow after falling for low level UTube reviewers pitch. In the future I will stick with reviews from long established, known and trusted reviewers before purchasing anything! I am sure Fellow Mugs will work for many folks and I wish them the very best. They did not work for me. I found it initially impossible to reach them to return their products. Their use of "Zendesk" in my experience is a BIG Negative! But it is their choice. I only received a response after emailing Fellow directly. an address not easily attainable in my experience. But one I found actually produced an avenue to a solution. As Trust Pilot does not allow sharing email addresses I cannot share Fellow's address. But checking the address of their review our product email will get you there. In the end Fellow honored its return policy with a full refund. I suspect "Zendesk" as the issue with no response to my early requests & give Fellow a pass on not responding. As when directly contacted they were honest and efficient. My issue with their mugs was the lid gasket. Had it been properly installed & not simply laying inside the mug. I would not have noticed what I perceive as a possible health issue. In my perspective. As previously stated I am sure Fellow mugs will work perfectly for many and wish them all the best. As always Thank You to Trust Pilot for an avenue to find solutions!