Great
Based on 555 reviews
Fender Musical Instruments Corporation4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage—and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally. Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage–on every stage.
Fender Musical Instruments Corporation (fender.com) has 555 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
555 approved reviews, newest moderated first
Cindy W.
Fender Stands Behind Their Products! I purchased a new Fender amp from Guitar Center and within 6 months the power connection mount broke. I contacted Fender and they immediately resolved my situation. Thank you Fender for your amazing Customer Focus!
Reply from Fender Musical Instruments CorporationJan 8, 2026
Thank you, Cindy - nice to hear we got you taken care of.
Arthur Z.
I noted an issue with my Presonus my ES4 interface and performed calibrated testing to isolate the problem. I submitted an explanation of my problem along with a summary of my tests using the convenient my.Presonus support ticket system. I received a prompt response from Will asking for a few additional details. One day later I had a tracking number for a replacement interface, which arrived two days later. Problem solved in 4 days. Presonus customer support is unusual in today’s world. I received prompt and competent attention to my problem from someone who actually cares about a low level customer like me. I wasn’t treated like an idiot (i.e.“make sure the interface is plugged into the computer”). I was provided with a replacement interface without even asking for it. It was a painless, stress free experience from start to finish. I selected Presonus hardware and software 10 years ago and haven’t regretted it for one second. The equipment, DAW, and customer support is outstanding.
Reply from Fender Musical Instruments CorporationJan 8, 2026
Hi Arthur. Stress free is good. Appreciate you taking the time to write.
Scott H.
I am a Satisfied CHARVEL guitars owned (2 Pro-Mod San Dimas models). I bought my first Fender American-Made Strat in 1985. Been playing Stats ever since
Reply from Fender Musical Instruments CorporationJan 8, 2026
Thanks Scott. Appreciate the continued support.
TK
I placed my order on December 1st, it is December 20th and I still do not have the items in hand, they were delivered to the wrong address/house, FedEx said to contact the shipper, but I have not received any communication from Fender Musical Instruments Corp. Very disappointed.
Reply from Fender Musical Instruments CorporationDec 22, 2025
Hi - sorry to hear about this. Im having someone reach out to you right away.
Patrick A.
Awesome customer service and awesome products. I couldn’t decide which model guitar and amp to purchase so I decided to call. Shane, Will, Cory, and Mark B answered all of my questions. They all understood exactly what sound I was looking for. They all went above and beyond. Thank you guys!!!
Reply from Fender Musical Instruments CorporationJan 8, 2026
Thanks Patrick, we strive for a consistent experience when you contact the Fender team. Sounds like we're making it happen.
Brian
I dealt with Will D on my recent order and I can’t tell you how nice it was to get proper support throughout my order. Will kept me updated throughout the process and was very quick to respond to my address change on the order. I will be a returning customer on my next purchase because of the excellent customer service! Great job Will! Brian
Reply from Fender Musical Instruments CorporationJan 8, 2026
Thanks Brian. I'll share this with Will and the rest of the Customer Experience team. Thanks also for taking the time to write.
Rob S.
I ordered a brand new Fender Stratocaster from an online dealer. When my guitar arrived, the tweed case was damaged. I contacted Fender Musical Instruments Corp., to tell them about the damaged tweed case. Soon thereater, I received a telephone call from Kane. K., a Fender Gear Advisor. He was professional, polite, and patient as I described the extent of the damage to him. Within a couple of weeks, I received a brand new Fender tweed case from Fender. My heartfelt gratitude to Kane K., and all the fine folks at Fender Musical Instruments Corp. Please know that I am most grateful for your kindness and your help.
Reply from Fender Musical Instruments CorporationJan 8, 2026
Awesome. Thanks Rob. Glad to know we got you all taken care of.
Eric N.
I’ve grabbed several of the paranormal series from them and I’m massively impressed. They totally hit the mark for me with the paranormal line. The most recent was the Paranormal Telecaster with the Jazzmaster body. I love it! I’ve always wanted a Tele but haven’t vibed with the body. This was right up my alley. Just a great idea! Props!
