Fender Musical Instruments CorporationReviews of fender.com

I purchased a fender guitar with 3 months free access to the teaching app. The “my path” tab on the app does not open. I have sent two requests for support to the app to which I have received nothing but an automated response.

Fender 68 Custom Deluxe, cost: £1449. Issues: Noisy reverb that buzzes, noisy vibrato, high noise floor with a lot of hiss. Contacted customer service and their response was: cue the moronic generic reply: "ThAtS HoW iTs SuPoSeD tO sOuNd, tHe CiRcUiT iS dEsIgNeD tHaT wAy" Comes with a cheap plastic footswitch and the stock speaker leaves a lot to be desired. A brand new amp that is essentially useless that costs a months wages. So, I retutrned the amp and ended up buying a Supro Black Magick reverb that is SUPERIOR in every way.

Malgrès le prix ne commandez pas sur le site officiel. Guitare reçue en 4 jours de hollande via UPS. Déballage de la guitare, Vernis qui se décolle sur les touches vernie (déjà c'est pas trop ele est neuve). Sillet non aligné sur le corp laissant apparaitre les trous du micro dans la caisse. La Reservation creusée dans la caisse pour mettre le manche est trop gros, Fender n'a rien trouvé de mieux que de mettre une sorte de mastic mou et de mettre des retouches de peintures bleue dessus. 3 gros problèmes grossier de qualité. Je retourne la guitare a leurs frais et ils font la sourde oreilles pour en avoir une de remplacement pendant 2 jours. Vu que je vais bientot atteindre les 15 jours je demande d'exercer mes droits de rétractations et signale le problème a Paypal. Le model de la guitare est une Squier Classic Vibe à 400 euros, je vais du coup me rabattre sur une Harley Benton, ça sera bien moins chère est bien mieux fait

I bought a Fender Player Strat FR HSS MN PWT with Floyd Rose floating bridge and string locks. I was learning guitar with this acquisition and after 1 year and 2 months with the guitar I learned to do Bends (bending the strings) which is an indispensable technique in the electric guitar and there I realized that the string locks were not useful because when bending the strings, they went out of tune or out of the lock. I went to the store where I bought it and they did not make the warranty valid for exceeding 1 year, nor did they help me contact Fender for help. It is a beautiful guitar with a lousy part. By the way, when it was checked by an adjuster who took courses to repair Floyd Rose, he told me that he has received several guitars with that defective part. DO NOT BUY IT!!!

Bought a Fender Mustang GT100 in May 2020. Last month it suddenly wouldn't turn on. Contacted Fender (Rafael Berlanga) who confirmed it was still under warranty and to send it back via the retailer for repair. Found out today it isn't actually covered by the warranty (no explanation as yet to the change of mind) but they are happy to quote for an out of warranty repair now that they have it!!

I bought a TVL Jazzmaster which is made in Mexico. Whilst the guitar itself is great after a comprehensive set-up, the hard case was significantly damaged and the tremolo arm was missing. Fender sent me a metal trem arm, im still waiting for a new case, however, when Fender sent the missing trem arm, they forgot the plastic trem arm cover. Just basic things really... People might read this and think you can buy one for less than £10, however after spending £1400 i don't think i should have to do that... Whilst i appreciate they are trying to solve the problems i'm experiencing, they're creating more problems by not including things like the trem arm cover. Its a £1400 guitar, so i really expected basic things like this to be covered in quality control. I've given Fender an opportunity to sort these issues before writing my review. I appreciate its MIM and cheaper for that reason, however forgetting parts on a guitar of that price is awful. I might have expected this when buying a Squire. I spent a day setting it up, polishing rough fret ends (which should have been done at the factory), shimming the neck etc. Very arguably this should have been done at the factory for a guitar in the price range, but this isn't a major issue. Really happy with the guitar itself now, just awful service and execution by Fender. It really puts me off buying a Fender again, which is a shame because i love the guitars!

Gros problèmes de contrôle qualité ces derniers mois. J’ai commandé une Stratocaster Dave Murray que j’ai immédiatement renvoyé. La guitare avait d’énormes défauts sur le manche (trou dans le bois de la touche, le sillet mal aligné, le vernis du manche qui se décolle). Le corps de la guitare présentait de nombreuses rayures profondes comme si l’instrument n’était pas neuf, et la plaque micro était montée n’importe comment, mal vissée. De plus, je trouve que l’emballage est léger, la guitare est juste dans son carton d’origine assez fin et l’on voit tout de suite de quoi il s’agit à l’intérieur, le modèle exacte de l’instrument est même visible depuis l’extérieur du carton qui transite. A savoir que quelques jours plus tôt, j’avais commandé et renvoyé la même guitare sur Thomann qui elle aussi possédait des défauts similaires de finitions. Je me suis donc décidé à la commander directement chez Fender, avec finalement les mêmes problèmes à la réception. C’est inadmissible que des instruments de cette gamme, qui sont soit disant inspectés a la sortie de la chaîne de fabrication de fender présentent de tels défauts.

For years I have recommended Fender as a company you can trust. Not anymore, we purchased a Malibu Player around 18 months ago, all was well, until the neck fell off, no damage or stress not even a mark on the laquer. Being as the guitar was over a year old and the guarantee would have run out (we thought), we took it to a friend who works for a well known guitar custom guitar maker. He sent us photos showing were the neck should have been glued, but was not, there was hardly any glue holding the neck on, so we had him repair it for us. The photos were sent to Fender who admitted in writing "this was caused by a manufacturing error", but as the guitar had a two year guarantee and we had, had already had the guitar repaired they were no prepared to do anything about the problem and told us we should take it up with the retailer. The retailer told us they thought it was a 1 year guarantee as well, as did their Fender rep, still Fender were not prepared to make any form of recompense, unless I purchased a new guitar from them, in which case they said I could have 20% off. Well Fender I will not be buying anymore products from you, more importantly I will not be recommending your guitars to anyone who asks and after working in the industry for decades I am regularly asked. As my grandfather used to say it takes years to build a good reputation and only minutes to lose one.