FentyBeautyReviews of fentybeauty.com

The customer service on their website is unorganised and incompetent. I tried to change my order immediately after making it, but was told to wait a hour for the order to come up on the system - so I did. When I spoke to them again, they said they couldn't change it but cancel it instead. So I asked for it to be cancelled. Then they told me it was too late and my only option was to return it?

Let me just say, as someone with medium-deep skin tone, it is a privilege to be able to find the perfect shade when shopping for makeup. While I don't have it as hard as dark-skin women or even very fair-skin women, it is still hard to find foundation which isn't so Eurocentric and isn't 2 shades lighter than my skin. For that, I applaud Rihanna for coming up with 50 shades of foundation that range from very fair to very deep and changing the diversity standard of the beauty world. I have bought three products from Fenty Beauty at a Boots: the Pro Filt'r Soft Matte Longwear Foundation (360), the Eaze Drop Blurring Skin Tint (16), and the Pro Filt’r Hydrating Longwear Foundation (370). While the Skin Tint and the Soft Matte foundation are perfect shades and lightweight on my face, I have massive issues with the Hydrating Long Wear foundation. It is way too cakey on my face, even when I would use a makeup sponge to blend it in and soak up excess foundation after using a regular foundation brush. It quite literally looks and feels like I am putting paint on my face. And to top it off, it clings onto every dry bit of your skin and creates prominent lines on the creases of your face (specifically the sides of my nose, the smile lines of my mouth, and around my cupids bow). Personally I don't think the foundations are worth £30. For the quality I got, it is insanely overpriced. Unfortunately this is one of the few companies which carry my skin shade so looking for alternatives is harder. I do not need to purchase £30 for everyday wear or glamming up for a night out.

I ordered from fentybeauty website. Once ordered payment was taken promptly. 10 days had passed but no email of any confirmation or sign of the product. After sending emails and constantly contacting them only then i was sent a message of a refund not even the full amount. I paid around £18 for a product, I am receiving a refund of £14. I did contact regarding the amount twice got an email sent of the same refund. I'm going around in loops. I have no idea as to why they've deducted the couple of pounds. Would be nice to let us know. A little disappointing. I would give no stars but not an option hence the 1 star. Uk order.

Lack of options for resolving issues is horrific. Trying to get assistance results in endless circling of the same web pages. Not to mention they use Hermes/Evri as a delivery service who might well be the worst in the entire globe for delivering items. Never again

This made my skin dry and now I'm starting to have pimples. I'm going to try Hailey Bieber's skin care instead.

Do NOT I repeat , DO NOT use the Fenty Beauty site to order products if you're in the uk. I waited an entire month for my order to not turn up , even though I had realised 2 days after my shipping confirmation , that no tracking updates had been made , thought that was odd, contacted the company via ‘ online live support ‘ , who then told me ‘ yeah i probably has been lost in transit ‘ , I then ask to be sent out a new package instead of refunded , got told no a refund would be processed but before that happens I would have to wait the shipping period which is 8-10 days PLUS 7 days extra ‘ just incase it shows up ‘ :/. I WAITED THE ENTIRE MONTH before receiving a refund which guess what , WAS £6 LESS THAN I PAID , AS ITS REFUNDED IN DOLLARS !!! PLEASE SAVE YOUR TIME AND ENERGY . Love the products HATE THE SERVICE. Never again

Bought from this company for over a year never had a problem untill today Bought the foundation and had broken lid and coundnt use it Sent a video and pictures to them and woundnt do anything Will 100% not use again Wish I read the reviews first Absolutely shocking customer service.

Excellent! Clean and flawless finish with minimal application. Definitely the best setting powder and concealer with the exception of Forever makeup. Quality packaging and you definitely get what you paid for. Would recommend for any skin tone 👌🏾Riri definitely knows what she's doing 👏🏾👏🏾👏🏾👏🏾