Excellent
Based on 143 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the Philadelphia/South Jersey region's first home injection and support company, specializing in fertility medications.
Fertility Home Care (fertilityhc.com) has 143 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
143 approved reviews, newest moderated first
customer
They answered me back in a timely manner and patiently answered all my questions.
Reply from Fertility Home CareOct 8, 2025
Thank you for your feedback! We’re glad we could provide timely responses and help answer all your questions. Your trust means a lot to us!
Customer
Gene provided great service even when I was late in responding to his emails
Reply from Fertility Home CareOct 8, 2025
Thank you for your kind words! We’re glad Gene could provide helpful and responsive support, no matter the timing. We truly appreciate your trust and are always here to assist!
customer
I can’t recommend using Fertility Home Care nurses highly enough. My nurse came to my home for 10 days to administer IVF injections and was consistently punctual, kind, efficient, and incredibly caring. Going through IVF is stressful enough, and she took a huge weight off my shoulders—handling the preparation and administration of the injections with complete professionalism and compassion. Thanks to her, I didn’t have to worry about doing them myself or second-guessing if I was doing things correctly. Her calm presence and expertise made a world of difference and truly helped reduce my anxiety during a very emotional process.
Reply from Fertility Home CareJun 25, 2025
Thank you so much for sharing your experience. We’re truly honored to have been part of your IVF journey and are thrilled to hear that your nurse was able to provide the support, compassion, and expertise you needed during such a sensitive time. Our goal is to ease the burden wherever we can, and it's incredibly meaningful to know that her presence helped reduce your stress and brought comfort. We’ll be sure to pass along your kind words to her. Wishing you all the best moving forward!
customer
Would give ten stars if I could. Annie was super responsive, supportive, work hard to quickly accomodate last minute changes, and felt like a real partner!
Reply from Fertility Home CareJun 25, 2025
Thank you so much for your kind words! We're thrilled to hear that Annie was able to support you so thoroughly and adapt quickly when plans changed. Being a true partner to our clients is exactly what we strive for, and it's wonderful to know that came through in your experience. We'll be sure to pass along your glowing feedback—ten stars means the world to us!
customer
On time and professional
Reply from Fertility Home CareJun 5, 2025
Thank you! We always strive for punctuality and professional experiences—glad it showed with your visit with the nurse. We wish you the best in your journey!
customer
This is my second time around using this service. I appreciated the ease and flexibility with scheduling. Tina was thorough and well prepared for our sessions. Everyone has been very kind and easy to work with!
Reply from Fertility Home CareJun 2, 2025
Thank you so much for your kind words! We're thrilled to hear that your second experience with our service has been just as positive. It's great to know that the scheduling process was smooth and that Tina’s preparation made a meaningful impact. We truly appreciate your continued trust and look forward to supporting you again in the future!
Emily L.
Fertility Home Care was the best money I have ever spent. Just had my first at-home injection with Lisa - it was such a reassuring experience and made the ’scariness’ of the first IVF injection go away. I truly am so grateful for this service!
Reply from Fertility Home CareJun 2, 2025
Thank you for sharing such a heartfelt message! We're so glad to hear that your first at-home injection with Lisa was a reassuring and positive experience. It means the world to us to know that we could help ease the stress of starting IVF. Your kind words and gratitude truly inspire us—wishing you all the best on your journey!
Allison
There is too much to type here, so see my google review for all the details, but in a nutshell: -They knew my nurse would be out of town for well over a week in advance. They didn't look for a substitute until the first of her four days off. She graciously came the first day. -Because this was Memorial Day weekend and they procrastinated, of course, they couldn't find anyone the Thursday or Friday before Memorial Day -They did not tell me they couldn't find someone until 15 minutes after my shot was supposed to be taken. (I am 4 weeks pregnant, 10 days post transfer.) -When I asked for a discount for continued services, when I was on the phone with Gene, Annie SCREAMED through the phone "SHE'S NOT GETTING A F****** DISCOUNT!" Would you trust a babysitter someone like that? Why would you. trust your unborn child to someone like that? -took zero accountability, saying, "That's not how we do business" when that's exactly what they did
Reply from Fertility Home CareJun 3, 2025
Thank you for taking the time to share your experience. We truly regret the distress this situation caused, especially during such an important stage of your care. We want to acknowledge and apologize for the disruption you experienced during Memorial Day weekend. As you noted, this occurred during a period when we had a shortage of nursing availability due to the holiday. Despite successfully supporting you with timely, reliable in-home care in the weeks leading up to that night, we did not uphold that same standard. We deeply regret the breakdown in communication and scheduling, and especially any behavior that made you feel disrespected or dismissed. That’s not the standard we hold ourselves to, and we’re taking your feedback seriously as we review what happened internally to ensure it doesn't happen again. As outlined in our previous email to you, we are taking clear steps to strengthen our holiday coverage planning, improve response times, and ensure timely communication with patients if a coverage issue arises. These changes are already being implemented to help prevent this from happening again with future patients. We refunded you for the single visit we could not accomodate and future visits that were scheduled but cancelled at your request. We remain deeply grateful for the trust you placed in us. Wishing you continued strength and good health during your pregnancy. Gene & Annie
