Bad
Based on 115 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting a package—whether it’s a meal plan, a hot pair of shoes, or a new couch is fun. We aim to keep it that way, because delivery happiness shouldn’t end with a lost package, a moldy perishable, or a box teasing you from inside a locked leasing office.So we designed a solution that removes the package burden from property managers and gives residents a delivery experience worthy of their excitement. That is, we allow property managers to focus on their core business (not package delivery), and bring every package safely to its owner’s waiting hands.
fetchpackage.com (fetchpackage.com) has 115 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
115 approved reviews, newest moderated first
William “Buckshot” L.
Absolutely HORRIBLE company. Do not use ever. If your community tells you that you have to use them, push back and tell them NO> Absolutely horrendous customer service. They could care less if they lost an expensive package of yours or not. Numerous attempts to contact go unanswered. Stay away! Saty FAR FAR AWAY!!!
TerryDuke
Company has shady business practice and doesn’t even follow their own policies.
James B.
[This applies to the Kansas City delivery service ONLY] When first using the system, there were some rough spots. But in the last 18 months or so, Fetch delivery has been acceptably reliable. My sense is that they had management issues which now seem to be resolved. It IS convenient when it works and (knock on wood), it has been working reliably in KC.
Reply from fetchpackage.comJan 29, 2025
Thanks for sharing your experience, James!
davidcasey
This company is full of criminals. They will steal your package, lie to you, blame everything but themselves, flat out not give you your property. The employees are under the influence of Denvers finest narcotics.
Maeve E.
Worst customer service ever! They delivered my packages to the wrong apartment, and took weeks to get only 1 of them back to me. When they did return 1 of 2 lost, it had clearly been opened and items were removed. The whole process has been 4 weeks long and they still have not reimbursed me for the $200+ in merchandise lost. No phone number to contact, unresponsive over email and 0 follow-through. Every time I follow-up, they make me re-state the problem all over again.
CJ J.
If at all possible do not use this service. If you decide to use it anyway, know that you’re taking a chance and the odds are not in your favor. Packages disappear and you cannot actually contact anyone. Email or a customer support form are your only options. Crickets from those. Our son had to use this service with his new apartment and it’s frustrating sending him things that he never receives. They show as delivered to the Fetch facility but never show up under his packages. Is it just outright theft on the part of Fetch? If you must have a package service, find a local Amazon locker to deliver to.
T T.
This service is incredibly unreliable. Worse, their customer service is virtually non-existent. They've lost numerous packages and never take responsibility to either do more than a cursory search or compensate for their poor operations. They seem to operate on the assumption that whatever they lose will not be valuable enough for the recipients to take further action. It's bad enough that I'll think twice before living in another place that requires this service.
I M.
I cannot opt out from Fetch service which charges $30 a month for nothing. Not only my packages have been stolen multiple times, but the customer service just flat ignore my emails, they don't even have a phone # for customer service and to the day I only received the automated emails acknowledging my requests, but when I reply with the info they request it goes into nothingness. Worst service ever. I will go to the BBB and report their scheme.
