FHE HealthReviews of fherehab.com

Reply from FHE HealthJun 9, 2026

Hello, your concerns are very important to us, and we’re disappointed to hear about the issues you raised. While we cannot comment on specific individuals or circumstances due to HIPAA privacy laws, we want to be clear that patient safety is our highest priority. Our team is committed to providing every patient with ethical, professional and compassionate care in a safe, supportive environment designed to foster healing and recovery. If you would be willing to continue this conversation privately, we would welcome the opportunity to speak with you. Please call us at (888) 610-3531 or email [email protected], and a member of our team will contact you as soon as possible. Thank you, FHE Health Quality Assurance

Reply from FHE HealthMay 14, 2026

Hi Marcus, Thank you taking the time to share your thoughts. Your feedback is important to us, and we are sorry to hear that your experience fell short of your expectations. Our goal is to ensure that patients and their families feel safe, supported, heard, and cared for throughout the treatment process and beyond. As a dually accredited behavioral healthcare provider for over 25 years, we understand that every individual’s journey is different, and treatment preferences and experiences can vary. When concerns arise, our team strives to provide clear communication regarding discharge planning and aftercare recommendations. We encourage patients to share any questions with their care team so that we can work together toward solutions at every level of care. While we are unable to discuss specific details in a public forum due to HIPAA privacy laws, your feedback has been shared internally and is being taken seriously. If you are open to continuing the conversation, please contact us directly at (888) 610-3531 or email [email protected]. We hope to speak with you soon. Thank you, FHE Health Quality Assurance

Reply from FHE HealthDec 8, 2025

Hi SHM, Thank you for sharing your feedback. We are disappointed to read your criticisms, but we appreciate you bringing them to our attention. We take concerns regarding care coordination, family communication, and billing very seriously. While we cannot discuss specific case details in a public forum due to patient privacy laws, we welcome the opportunity to speak with you directly to better understand your experience and work toward a resolution. Please call us at (888) 610-3531 or email [email protected] with a contact number and the best time to call, and we will reach out to you shortly. Thank you, FHE Health Quality Assurance

Reply from FHE HealthOct 8, 2025

Hi Dalton, Thank you for taking the time to share your detailed feedback. Your concerns are very important to us, and we take them seriously as we continuously strive to provide the highest standards of care in a safe, compassionate, and ethical environment. While we are unable to discuss specific details in a public forum due to HIPAA privacy laws, we would like to address some of the points you raised. Our staff are trained to provide clear and accurate information about the programs and services available at FHE Health. We regret if there was any miscommunication regarding TMS, as it is never our intention to mislead or create confusion about available treatments. Please rest assured that patient safety and well-being are our top priority, and we consistently meet or exceed industry standards while accommodating the dynamic needs of our patients. As a dually accredited organization with 25 years of experience in behavioral healthcare, we understand that we may not always be able to meet every person's needs or expectations. If that happens, we will work to facilitate a resolution that meets or exceeds their expectations.  We also have an internal process in place to thoroughly investigate grievances or reports of inappropriate behavior and to ensure the safety and comfort of both patients and staff. Our staff is available 24/7 to respond to questions or needs, and we encourage patients to communicate any concerns to their care team so we can work together toward solutions. We appreciate your acknowledgment of the staff members, and we will be sure to share your kind words with them. If you would be willing to continue this conversation privately, we welcome the opportunity to speak with you. Please call us at (888) 610-3531 or email [email protected], and a member of our team will reach out to you. Thank you, FHE Health Quality Assurance

Reply from FHE HealthJul 31, 2025

Hi Karen, We value your feedback, and we are disappointed to hear that your experience didn’t match your expectations. As a dually accredited and ethical organization with nearly 25 years of service in behavioral healthcare, we are committed to upholding industry-leading standards of care in a professional, compassionate, and safe environment that promotes healing. While many who commit to our program experience lasting recovery, we understand that we may not always be able to meet every person's expectations. If that happens, we will work to facilitate a resolution that meets or exceeds their needs. We have an internal process in place to thoroughly investigate grievances or reports of inappropriate behavior and to ensure the safety and comfort of both patients and staff. Our team is available 24/7 throughout treatment to address any concerns, and we encourage patients to voice their questions at every level of care. We welcome the opportunity to speak with you to see what can be done to address your concerns privately. Please do not hesitate to call us any time at (888) 610-3531 or [email protected], and we will be available to discuss the points you referenced and any other questions. Thank you, FHE Health Quality Assurance

Reply from FHE HealthJul 3, 2025

Hi Tommy, We appreciate you bringing your concerns to our attention. As a dually accredited facility with a rigorous quality control process, we are committed to upholding industry-leading standards of care at our facility. This includes all therapeutic interventions and medication management, which are closely overseen by our licensed clinical and medical staff to ensure each patient’s safety, comfort, and well-being. Our structured environment and precautionary protocols are in place to support both patients and staff, and our evidence-based, individualized treatment plans are developed to help patients achieve their goals while managing symptoms safely and effectively. While we recognize that our program may not be the right fit for everyone, we are dedicated to maintaining a respectful, therapeutic environment where patients feel valued, understood, and empowered on their healing journey. We endeavor to meet clients' needs in a medically appropriate way, and our staff members follow strict policies for grievances to ensure any concerns are appropriately investigated and resolved. Throughout treatment, we are available 24 hours a day to answer any questions about the program and address issues appropriately at each level of care. With over 25 years of service and many satisfied alumni and families, we understand that we may not always meet every individual’s needs or expectations. However, our staff members are committed to providing proactive communication and finding effective solutions to address any concerns. Many alumni frequently cite the lasting positive impact of our staff members, programs, and the quality of our amenities, including our fitness center and food services. We would greatly appreciate the opportunity to continue this conversation privately and address each one of your points. If there is anything that we can do to help, please contact us at (888) 610-3531 or email [email protected]. Your satisfaction is important to us, and we hope to hear from you soon. Thank you, FHE Health Quality Assurance

Reply from FHE HealthApr 3, 2025

Hi Anna, Thank you for sharing your feedback with us. We are disappointed to learn that your experience did not match your expectations. Please rest assured that the safety and well-being of every patient are our top priorities. During our program, patients have access to daily group sessions as well as regular check-ins with our therapists and doctors. These sessions not only foster personal development and positive results, they also provide lasting benefits thanks to our clinical team’s innovative techniques and multidisciplinary approach. We are committed to upholding industry-leading standards across our medical staff, nursing care, pharmacy, and ancillary services. We take pride in our diligent communication efforts and the cross-functional collaboration that ensures we deliver the highest levels of satisfaction to every patient who enters our facility. While we understand that our facility may not have met your specific needs or preferences, those who commit to our program are often happy and successful in their long-term recovery. If you're open to discussing this further, please contact us at (888) 610-3531 or email [email protected]. Your satisfaction is important to us, and we hope to speak with you soon. Thank you, FHE Health Quality Assurance

Reply from FHE HealthOct 2, 2024

Hi JL, We are disappointed to read your criticism of our facility, and we take your feedback seriously. We can assure you that our team is committed to providing every patient with an ethical, supportive, and safe environment that promotes healing. Our team adheres to rigorous quality control protocol and billing procedures to ensure accuracy and transparency. We take all grievances seriously and have a dedicated team available 24/7 to address any questions and work toward a resolution. We aim to ensure that all patients and their families feel supported and heard throughout the treatment process. If you would like to discuss your concerns further, please contact us at (888) 610-3531 or email [email protected]. Thank you, FHE Health Quality Assurance