Bad
Based on 35 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
fhfurr.com is listed under Plumbing & Sanitation.
fhfurr.com (fhfurr.com) has 35 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
35 approved reviews, newest moderated first
B B.
They overcharged me for a sink and faucet. I responded to a review. No call, no response from the. $2500 later and a $900 faucet that I looked up online that costs about $130 I got ripped off. Don't use these people!
Kris
In June 2022, I purchased a home with a Lennox system installed by FH Furr in August 2020. FH Furr transferred warranty and service agreement to me and I was upsold on continuing the “Gold Plan.” My year of experience with FH Furr was unacceptable. The inconsistencies and unprofessionalism, the promised follow-ups never completed, the up-sales and mistakes caused significant trauma and other impacts. It prevented me from settling into my new home, caused damage to my property, created unreasonable inconveniences, and caused me to miss countless hours of work. The “inspections” included in the Gold Plan are not maintenance, they are up-selling visits. During one “inspection” FH Furr’s technician identified the insulation of the return duct should have been completed during their 2020 Lennox installation. During another “inspection” they identified the HVAC system filter had been installed backwards by the previous FH Furr tech. I was promised a free filter but never received it. I was up-sold on the duct-cleaning. This first one was a no show—half a day wasted. When the duct cleaning was completed, it was a HORRIBLE, traumatic experience—damage to the home and massive amounts of black debris on belongings. FH Furr’s repairs didn’t match, so my new home’s walls and ceiling are blotchy. They sent their “duct cleaning expert” to re-clean. During this work they dumped a ton of debris on my heirloom wool rug. If I hadn't intervened to clean up their mess, they would have destroyed the rug. After consistently poor service by FH Furr, I paid to have two third-party evaluations by Lennox certified HVAC companies. They determined the 2020 installation by FH Furr is not to Lennox standards in several ways. FH Furr failed to: Insulate the return duct. Replace the line set. Insulate the smaller refrigerant line in the attic. Extend the exterior UV shield on the refrigerant line to the heat pump. Additionally, during one of the duct cleanings, FH Furr techs somehow disconnected two parts of the supply duct in the living room. This was discovered during one third-party evaluation and reconnected by the other.
Elina T.
We’ve been having a terrible experience with FH Furr. They bought the company that used to service our HVAC system and we called them for regular service, as well as to address the issue with poor airflow. When the tech came, he removed our dampeners, which he claimed were preventing the flow of air to the second floor (4 subsequent opinions - 2 from other FH Furr reps and 2 from other HVAC specialists) confirmed that removing the dampeners did exactly the opposite. We now have a 20 degree difference between the 1st and 2nd floors. On top of that, the tech sold my husband two air cleaning solutions (a filter and a UV light), which he failed to mention were $3,300 total!! The subsequent reps that came out suggested that they could either reinstall the dampeners for $2K or sell us a new HVAC system for $15K! FHFurr has since been avoiding us, I’ve placed several calls to customer relations over the past 4 days and have not received a call back. NEVER use these people. They’re not competent and care more about upselling than fixing anything.
