FibropoolReviews of fibropool.com

This company has the best customer service of any pool supplier I have ever worked with—and I have worked with quite a few—having owned 3 separate homes with pools (that I maintain myself) over the last 15 years. I received a part that looks to be well-made but was damaged. I sent pictures to the company and Matt immediately sent a replacement. Just a good company doing what is right. They will get all my business from now on.

⭐⭐⭐⭐⭐ I can’t say enough about the incredible customer service at Fibropool! From the moment I reached out, their team was friendly, knowledgeable, and genuinely eager to help. They went above and beyond to answer my questions quickly and made sure I had exactly what I needed. Communication was clear, prompt, and professional, and they resolved my issue faster than I expected. In today’s world, finding a company that still values customers like this is rare, and Fibropool has definitely earned my loyalty. Highly recommend!

Bought the pump nov 2024 quit working last week. Contact the company they send out a refurbished one the next day with a return shipping label to return the old pump. Superb customer services ill definitely buy again from this company.

Brennon was fabulous with customer service! I have not had such a great experience with any company in a very long time! As happy as I am with the heater, I am even happier to know that the company stands behind its product and offers exceptional customer service.

Great ,very helpful service!👍

Several weeks ago, I contacted FibroPool to gain information on a new Electric Pool Heater to replace my old inefficient unit. Doing a considerable amount of research on the internet and finding a varied amount of information some contradictory it became very confusing. Some web sites said to buy a 140,000 BTU unit, others said 70,000 BTU. How such a wide difference in what should be simple math calculation. The difference in price was more than double in comparing the two ranges of heating abilities. In theory a smaller unit may run longer but at a lower cost per hour. At this point I was down to a few pools heater makes on my own. What made the decision easy was the help I received from Customer Support Team at FibroPool. I found the price to be very reasonable. I believe part of this is you are buying from the manufacture and not retail outlet. FibroPool also offered free shipping as well as a first-time customer discount. Each question I had was answered in a timely manner via the internet. This past week I moved forward with the purchase. After several more questions and help from their Customer Support Team and a special thank you to Brennon I could not be happier with the help I received. The unit arrived in 3 days from the date of my order until it was setting at my front door. I went with the FH285i an upgrade from the FH270. This was based on the recommendations of FibroPool staff. Either heater was adequate to heat our pool but the FH285i had a higher BTU rating plus the ability to cool the water if needed and here in Florida that is a plus. The key pad and self-diagnosis ability made the choice easy as well. Based on the last few days of operation the electrical usage is far less with the FH285i than I had planned. Not everyone can except the same saving we should have, but I am estimating we will see an average of $100 less each month on our electric bill during the pool season. This by itself will pay for the unit in a few years. Final note, our last unit was 17 years old and still working but not efficient. The new FibroPool heater come with a 10-year Limited Warranty and very is efficient. The old on came with a 1-year Warranty. FibroPool so far has been wonderful to deal with. I know they are there if I need them. I highly recommend this company and the

Review for FH 270 Heat Pump Refurbished. I saved $300 by buying refurbished, the unit looks brand new with no visible defects and still has original warranty, score!! Upon opening shipping box and unit the B&W instructions and fitting where in with the fan of the unit. Installing unit was straight forward (I'm familiar with plumbing and electrical). I flipped the breaker and started the system. It started heating water and ran for about 5mins before displaying P9 code. A quick call to USA technical support fixed issue (they helped by adjust the outside electronic control back to default setting, old settings may have been from factory testing). I was happy for such an easy fix. Unit was nicer than I expected and technical support was quick to answer (2mins max) and easy to work with to resolve issue! I will be recommending this company to my friends and family!

Excellent experience so far with package delivery and support. Brennon answered all the questions I had to install myself. I purchased the FH 285i and finished installing yesterday. Today the pool water temp is up 7 degrees on 13,000 gal inground pool. If you approach installing a pool heater with the right logic and expectation, Installing the Fibro Heat Pump won't disappoint you.