Great
Based on 47 reviews
FieldEdge4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The field service management software to run your entire business is the one that the owner, office staff and technicians actually find helpful! Easily track customer history, dispatching, finances, service agreements, and more. Ranked #1 among contractors, FieldEdge saves office staff 20+ hours per week with a seamless Quickbooks integration - no more double entry! Our mobile app gives technicians all the information they need to provide great customer service and be more efficient on-site.
FieldEdge (fieldedge.com) has 47 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 6 reviews with 4 stars · Clear filters
Tammy
Thomas is great! Always quick to respond to our requests and concerns in a personable and supportive manner. It is always a pleasure talking with him. It has been a learning curve with a few potholes in the FieldEdge road for us, Thomas and the team have been along for the ride the entire time!
Melissa R.
FieldEdge has many beneficial capabilities and the software has come a long way from when we started with it in 2016. Our CSM, Thomas has made our experiences with learning the software and getting things more integrated a much better experience! We would recommend this software to other service companies.
Paramesh A.
FieldEgde has been instrumental in helping small business transform themselves by significantly reducing operational inefficiencies with an off the shelf software. We are associated with our CSM (Thomas) who has been attentive, takes time in understanding our issues and provides meaningful updates and fixes. We expect to have a long and successful business relationship with Thomas and his team.
Emmett
We have been using FieldEdge for just under a year now.It has made a world of difference in the rate at which we can invoice customers. The onboarding team was amazing and our customer success manager Lyuda Rogers has been super helpful and responsive anytime we have had an issue
lyle
Customer service is very helpful and any time you call for help they will either call you back quickly or help you immediately if possible. Our rep is Lyuda and she is awesome. I find the software easy to use and other than trying to learn a new system there was very little downside to the options. If you have a choice pick FieldEdge over Service Titan.
Reply from FieldEdgeFeb 3, 2020
Thanks so much, Lyle! We really appreciate you taking the time to share your feedback with us.
Shelia S.
We have tried other systems and I will have to say that Fieldedge's customer support is by far better than the other companies we tried. Anytime I contacted Erica or Kevin they got the problem taken care of in a timely manner not days usually within a couple hrs. They take the time to listen to customer needs and address them. In our industry we needed custom fields/settings and they figured out how to get us what we needed. I highly recommend them for businesses, it streamlines our dispatching system with our invoice system. Thanks crew for doing a good job.
Reply from FieldEdgeApr 24, 2019
Thank you, Shelia, for sharing your feedback on our customer service and ways that FieldEdge has helped streamline your workflows! Our teams are always looking to provide the best customer experience possible, and we are so glad to know that this aligns with your interactions. We are always happy and eager to help in any way that we can!
