Reply from FIERCEPULSEOct 1, 2023
Updated reply:
Hello Erika,
We did find a record in our system that matches the name you have displayed here, but we don't want to assume that it is you because anyone can impersonate anyone online.
Therefore we are asking all reviewers to verify their identity by providing an email or order number associated with the order, so we can verify your identity you and provide a solution.
I'm so sorry to hear that your cat put a claw on your leggings. We think your cat couldn't resist the vibrant print, so naturally, it fell in love with the leggings and had to do what it did.
This is a very unfortunate situation that is beyond our control. However, we are here to HELP, so let's do this, your cat can keep the snagged leggings if it decides so.
And for you, fellow human, we will make an exception to our policy and ship you a FREE replacement. This way, hopefully, both parties will be happy. :)
Someone from the friendly customer service will reach out to the email we have on file under the same name that matches the name here (hopefully that's you because as of now the review has not been verified by Trustpilot).
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Thank you for your review and feedback. We truly appreciate your recognition of our marketing efforts and the way we run our organization. At FIERCEPULSE, we strive to provide the best experience for our customers.
We understand your concerns regarding the product pricing. Our pricing reflects the quality of materials used, the unique designs, and our commitment to sustainability with on-demand printing. However, we always aim to strike the right balance between quality and affordability.
Your feedback is invaluable, and we'll certainly take it into consideration as we continue to evolve and improve. If you have any other suggestions or concerns, please don't hesitate to reach out to us at [email protected].
Thank you for choosing FIERCEPULSE. We hope to serve you again in the future.
Best,
FIERCEPULSE Team