Poor
Based on 258 reviews
Figi's Gifts In Good Taste2.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Figi's Gifts In Good Taste is a leading direct-to-consumer food gift company, Figi’s delivers exceptional gifts to customers and their friends and family across America. Founded in 1944 by John Figi, our standards of true value and customer service are just as important today as the day the company began. Specializing in Wisconsin’s finest cheese, sausage, and smokehouse meats, Figi’s is also known for delicious cakes, cookies, chocolate, candies, nuts, and more. Customers know they can find the perfect gift for every holiday and every special occasion at Figi’s.
Figi's Gifts In Good Taste (figis.com) has 258 customer reviews on Folks Told, with an average rating of 2.3 out of 5.
258 approved reviews, newest moderated first
LETICIA K.
When I order the box it looked great in the picture. It was a joke when I got the box it was so small that it looked like something for a 5 year old. So glad that I order it for my husband and I and did send it out as a gift. Would have been so embarrassed. I will never order anything from this company again.
M. M.
Absolutely unacceptable customer service. The customer service representatives are nice enough but their hands are tied in terms of actually helping a customer adjust an order. Through several hours of persistence, I finally was able to cancel my order but after I had been lied to by one not-so-nice-enough customer service rep who told me my package had shipped and there was nothing to be done. Only 15 minutes later I learned the package had not yet processed and was able to cancel the order through the supervisor's supervisor. It was a lot of work! Never again.
Cora J.
i have ordered a lot from this company and have always got my order when I was told that it would arrive at my home. my husband loves it. great job$$$.
Peter M B.
Tried to order 3 times from this awful company but my simple request for a catalog was denied. When I made my 3rd call to request a catalog, I was treated quite rudely. So, my entire Christmas order was instead given to Harry & David. I will never have any future contact with this totally inept company. (Peter Brooks, Florida)
Nilda Soto de S.
We wanted to order 4 boxes of the customized personalized "Merry Christmas petitis fours "and could only order 2. I don't understand why you cannot order the amount you actually need in one order. Other then this the sales representative was very kind
Theresa
I had a wonderful experience with a very nice customer service representative named Leanne. I sent the bountiful cheese basket to my sister and mixed up the address number so uunfortunately) she never received it. Leanne made sure the address was corrected and sent out a new basket for me. Very kind and pleasant, will be using this site more for the holidays!
Don
Got sausage and cheese as a birthday gift. The variety of cheeses were average to poor in quality and taste. I can go to Krogers and buy their store brand and get better tasting cheese for a lot less. The sausage, when we cut into it, was so fatty appearing and the taste was like taking a half of spoonful of Crisco shortning into your mouth and then you had that fat coating in your mouth. The cheese and sausage ended up being served to our dogs. They seemed to like it, of course one of our dogs is a Beagle and he'll eat almost anything. Overall the Figi's quality control department has closed it's doors or their standards have slid downhill way too far.
davidwilliamsjr
Enjoyed the chocolate covered cashews extremely; also the cheddar popcorn was very good and tasty. Have already ordered another 1 1/2 pound tin of the chocolate covered cashews last week.
